# Not enough info for payment

**URL:** <https://bisq.community/t/not-enough-info-for-payment/7852>\
**Category:** Payment methods\
**Created:** [June 12, 2019, 8:05am UTC](https://bisq.community/t/not-enough-info-for-payment/7852 "2019-06-12T08:05:52Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![air09](https://bisq.community/letter_avatar/air09/32/5_5575768a8748004e209b776fc1b2916d.png) [@air09](https://bisq.community/u/air09)\
**Post date:** [June 12, 2019, 8:05am UTC](https://bisq.community/t/not-enough-info-for-payment/7852/1 "2019-06-12T08:05:52Z")

</div>

Hi!  
The trade has more than 6 blockchain confirmations, so i wanted to start sending the money via sepa.  
There is no account name & account address, where it normaly is.  
Just amount & usage code is displayed.  
Is it possible to delete the used account in Bisq, to cancle the trade?  
Hovering over the small trading partner icon says: “account was created 0 days ago”.  
Is that a bug, or normal?

Never had a broken trade, what are the next steps?

thx Frank!

---

<div class="post-metadata">

**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [June 12, 2019, 8:23am UTC](https://bisq.community/t/not-enough-info-for-payment/7852/2 "2019-06-12T08:23:23Z")

</div>

> [@air09](#):
>
> The trade has more than 6 blockchain confirmations

which means that your trading partner has already sent his BTC.  
Nothing cancelable here.  
I think you’ll have to wait for the trade to go in dispute.  
And then explain the situation to the arbitrator.

---

<div class="post-metadata">

**Author:** ![air09](https://bisq.community/letter_avatar/air09/32/5_5575768a8748004e209b776fc1b2916d.png) [@air09](https://bisq.community/u/air09)\
**Post date:** [June 12, 2019, 8:27am UTC](https://bisq.community/t/not-enough-info-for-payment/7852/3 "2019-06-12T08:27:13Z")

</div>

Thanks Homard, for the quick reply!  
Okay, but I would like to send.  
Just dont know where to??

If thats the reason, because the other party deleted the sepa account,  
then i would like to suggest, to improve the ui for that case.  
I have done a few trades, but if it would be my first, i would be really confused right now.

So i just wait and talk to the arbitrator?

Thx

---

<div class="post-metadata">

**Author:** ![Izzytdi](https://bisq.community/letter_avatar/izzytdi/32/5_5575768a8748004e209b776fc1b2916d.png) [@Izzytdi](https://bisq.community/u/Izzytdi)\
**Post date:** [June 12, 2019, 11:41am UTC](https://bisq.community/t/not-enough-info-for-payment/7852/4 "2019-06-12T11:41:57Z")

</div>

I would not wait. Open a ticket now since there is no way that you can move forward and it will just go to arbitration anyways

---

<div class="post-metadata">

**Author:** ![air09](https://bisq.community/letter_avatar/air09/32/5_5575768a8748004e209b776fc1b2916d.png) [@air09](https://bisq.community/u/air09)\
**Post date:** [June 12, 2019, 12:46pm UTC](https://bisq.community/t/not-enough-info-for-payment/7852/5 "2019-06-12T12:46:34Z")

</div>

Thanks! Didnt know the possibility to pen support ticket in the application. Done.