# \[Not resolved still\] Trade closed but stuck **URL:** \ **Category:** Support\ **Created:** [October 14, 2018, 7:08am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401 "2018-10-14T07:08:02Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 14, 2018, 7:08am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/1 "2018-10-14T07:08:02Z")
851959-8e52c153-f1fd-4a8e-b6f2-5f7538a154fc-080 dispute closed, but trade still stuck release please ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [October 14, 2018, 7:29am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/2 "2018-10-14T07:29:30Z")
Did you try deleting your SPV file ? (in Setting/Network info) ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 14, 2018, 7:37am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/3 "2018-10-14T07:37:52Z")
Yes, twice coins still stuck in a closed trade ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [October 14, 2018, 7:47am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/4 "2018-10-14T07:47:53Z")
You may (re)ping your arbitrator here or on the slack. By mentionning his onion address. (… but notice we are sunday.) ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 14, 2018, 7:48am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/5 "2018-10-14T07:48:52Z")
also tried Ctrl-E but coins are “locked in trades” also tried Ctrl-O but dispute is closed, can’t reopen ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 14, 2018, 10:46am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/6 "2018-10-14T10:46:04Z")
If you can post an onion address of the arbitrator, we can ping him here if the payout transaction didn’t happen, so he can try it again, perhaps manually. Otherwise don’t worry, your funds are safe, they are not going anywhere until we contact the arbitrator to do a payout with you. ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 16, 2018, 4:15am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/7 "2018-10-16T04:15:19Z")
Thank you Alex 3b7cft5k4ae6a236.onion:9999 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [October 16, 2018, 4:58am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/8 "2018-10-16T04:58:47Z")
That’s @keo. He’ll probably (re)contact you soon. ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [October 17, 2018, 10:12am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/9 "2018-10-17T10:12:12Z")
Still stuck? ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 18, 2018, 12:03am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/10 "2018-10-18T00:03:14Z")
Thanks for replying, yes, still stuck. ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 19, 2018, 10:10am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/11 "2018-10-19T10:10:35Z")
All disputes are closed, and I stopped using Bisq last week, but Bisq still shows one “open trade”. The open trade has been stuck more than 7 days. Bisq still shows coins “locked in trades” from that open trade. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 19, 2018, 11:10am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/12 "2018-10-19T11:10:03Z")
What is arbitrators onion address? We can ask him to reopen a close a ticket. ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 19, 2018, 3:56pm UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/13 "2018-10-19T15:56:22Z")
Thank you Alex 3b7cft5k4ae6a236.onion:9999 ---
**Author:** ![Rascoes](https://bisq.community/letter_avatar/rascoes/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rascoes](https://bisq.community/u/Rascoes)\ **Post date:** [October 19, 2018, 5:17pm UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/14 "2018-10-19T17:17:14Z")
Hi. I also have the support ticket closed but I can not complete the exchange because it does not appear in Porfolio 3078034-9a49dd86-ef51-42ae-bf00-4a089d1be861-080 3de2y2bhifakoa7m.onion:9999 Thank you ---
**Author:** ![Rascoes](https://bisq.community/letter_avatar/rascoes/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rascoes](https://bisq.community/u/Rascoes)\ **Post date:** [October 19, 2018, 7:42pm UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/15 "2018-10-19T19:42:35Z")
Finally it was solved. Regards ---
**Author:** ![biskj](https://bisq.community/letter_avatar/biskj/32/5_5575768a8748004e209b776fc1b2916d.png) [@biskj](https://bisq.community/u/biskj)\ **Post date:** [October 20, 2018, 10:57am UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/16 "2018-10-20T10:57:40Z")
congrads Rascoes. Bisq has a few bugs, but getting better every release. ---
**Author:** ![Rascoes](https://bisq.community/letter_avatar/rascoes/32/5_5575768a8748004e209b776fc1b2916d.png) [@Rascoes](https://bisq.community/u/Rascoes)\ **Post date:** [October 20, 2018, 1:14pm UTC](https://bisq.community/t/not-resolved-still-trade-closed-but-stuck/6401/17 "2018-10-20T13:14:12Z")
There was intervention through GitHub Issues very fast. The program improves and all of us learn every day. Thank you for being attentive.