# "Open trades" remains empty after "Buy BTC" **URL:** \ **Category:** Support\ **Created:** [January 6, 2018, 2:36pm UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283 "2018-01-06T14:36:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![michael52342](https://bisq.community/letter_avatar/michael52342/32/6_22734026db12803ebb3e059622ac3534.png) [@michael52342](https://bisq.community/u/michael52342)\ **Post date:** [January 6, 2018, 2:36pm UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/1 "2018-01-06T14:36:16Z")
Hi, I tried to “Buy BTC” today and something went wrong. The “Open trades” within “Portfolio” remains empty, while “Funds” \> “Transactions” shows a “Withdrawn from wallet” (12:38:24 PM) for transaction fee (got confirmed). Within bisq.log I found: Jan-06 12:38:24.095 [JavaFX Application Thread] INFO i.b.c.b.w.TradeWalletService: print tx before wallet.completeTx: \*\*\* INCOMPLETE: No inputs! and a bunch of “BlockingClient”… “SOCKS: TTL expired” messages. How to recover from this situation? How can I verify whether the order was initiated or get refund of transaction fee?! Ctrl+o to open a support ticket does not help here, because of empty “Open trades”. – Michael ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 6, 2018, 6:32pm UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/2 "2018-01-06T18:32:24Z")
You should probably contact @ManfredKarrer to send him the log file so he can investigate the issue and determine the cause of it. You might also want to contact @cbeams to look into that trading fee. ---
**Author:** ![michael52342](https://bisq.community/letter_avatar/michael52342/32/6_22734026db12803ebb3e059622ac3534.png) [@michael52342](https://bisq.community/u/michael52342)\ **Post date:** [January 7, 2018, 11:06am UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/3 "2018-01-07T11:06:17Z")
Hi Alexej, good proposal. Sent a message to both a few minutes ago. – Michael ---
**Author:** ![michael52342](https://bisq.community/letter_avatar/michael52342/32/6_22734026db12803ebb3e059622ac3534.png) [@michael52342](https://bisq.community/u/michael52342)\ **Post date:** [January 7, 2018, 8:53pm UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/4 "2018-01-07T20:53:34Z")
self.update(): sent bisq.log to @ManfredKarrer today 😉 ---
**Author:** ![sanpih](https://bisq.community/letter_avatar/sanpih/32/6_22734026db12803ebb3e059622ac3534.png) [@sanpih](https://bisq.community/u/sanpih)\ **Post date:** [February 17, 2021, 3:52pm UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/5 "2021-02-17T15:52:07Z")
I have the same issue but without error logs. I took an offer and Bisq crashed just after sending funds. Now, my trade list is empty. I checked in Bisq config files and the “PendingTrades” database is empty. How can I recover my current trades ? ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [February 18, 2021, 8:23am UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/6 "2021-02-18T08:23:03Z")
Go to [Keybase](https://keybase.io/team/bisq) to show your personal data, you could make sure yourself that funds have been moved from your wallet at “funds - Transactions”. ---
**Author:** ![sanpih](https://bisq.community/letter_avatar/sanpih/32/6_22734026db12803ebb3e059622ac3534.png) [@sanpih](https://bisq.community/u/sanpih)\ **Post date:** [February 18, 2021, 9:41am UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/7 "2021-02-18T09:41:12Z")
Sorry I can’t use Keybase. My funds have been moved. All parties sent their money but since I don’t see the trade anymore I can’t confirm the trade to unlock funds and get my security deposit. If you need it I can show my personal data here. ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [February 19, 2021, 9:23am UTC](https://bisq.community/t/open-trades-remains-empty-after-buy-btc/4283/8 "2021-02-19T09:23:57Z")
I’ve sent you a private message. You should refuse to share private info in this forum but it’s up to you.