# Order Timed Out, Lost Deposit!

**URL:** <https://bisq.community/t/order-timed-out-lost-deposit/3701>\
**Category:** Support\
**Created:** [December 8, 2017, 10:25pm UTC](https://bisq.community/t/order-timed-out-lost-deposit/3701 "2017-12-08T22:25:33Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![geminimoon](https://bisq.community/letter_avatar/geminimoon/32/5_5575768a8748004e209b776fc1b2916d.png) [@geminimoon](https://bisq.community/u/geminimoon)\
**Post date:** [December 8, 2017, 10:25pm UTC](https://bisq.community/t/order-timed-out-lost-deposit/3701/1 "2017-12-08T22:25:33Z")

</div>

Today, on 12/8/17 around 3:48 PM CST U.S., I made an order for .12 BTC with a seller and the order timed out, taking my BTC deposit with it! How can this Bisq program be written to do this to a client?? My only option within the program was to copy the extremely long Log Report, which I did. I don’t even have any order number or the exact amount of BTC it took from me because that window disappeared. I want the BTC returned to me. I don’t understand why this would happen and then have no recourse within the program itself to request assistance? If it times out for whatever reason, it should not be taking fees. I am running the latest Bisq software because I did the update yesterday. Please assist promptly. Thank you.

---

<div class="post-metadata">

**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 8, 2017, 10:54pm UTC](https://bisq.community/t/order-timed-out-lost-deposit/3701/2 "2017-12-08T22:54:26Z")

</div>

Can you PM me a screenshot of the funds/transactions screen and the portfolio/pending screen?  
The security deposit has not left your wallet if there was an error. Worst case is that the trade fee is lost. PM me for further assistance.

---

<div class="post-metadata">

**Author:** ![geminimoon](https://bisq.community/letter_avatar/geminimoon/32/5_5575768a8748004e209b776fc1b2916d.png) [@geminimoon](https://bisq.community/u/geminimoon)\
**Post date:** [December 8, 2017, 11:16pm UTC](https://bisq.community/t/order-timed-out-lost-deposit/3701/3 "2017-12-08T23:16:59Z")

</div>

Okay, I did send both screenshots, but don’t see them here in the communication window with you.