# Over 7 days, no response from mediator or seller **URL:** \ **Category:** Support\ **Created:** [April 28, 2021, 5:01pm UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729 "2021-04-28T17:01:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![softmetal19](https://bisq.community/letter_avatar/softmetal19/32/6_22734026db12803ebb3e059622ac3534.png) [@softmetal19](https://bisq.community/u/softmetal19)\ **Post date:** [April 28, 2021, 5:01pm UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729/1 "2021-04-28T17:01:59Z")
Hi, I have an open, unconfirmed trade that I am receiving no response for. Seller has received my payment, yet is not showing up to complete. I sent to mediator, leo816, who is also not responding yet. I read that there is 10 days until funds are sent to donation?? What about the altcoins I paid already? What can I do? Thanks in advance for your time and help on this ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [April 29, 2021, 7:39am UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729/2 "2021-04-29T07:39:28Z")
Hi, it’s pretty strange that leo816 is not responding. Have you tried reaching him at Keybase? Maybe some messages are lost. [Finding your mediator - Bisq Wiki](https://bisq.wiki/Finding_your_mediator) 10 days since the beginning of the trades (for alts, 20 for fiat) any trader can send funds to DAO and start arbitration. [Dispute resolution - Bisq Wiki](https://bisq.wiki/Dispute_resolution#Level_3:_Arbitration) ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/6_22734026db12803ebb3e059622ac3534.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [April 29, 2021, 7:42am UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729/3 "2021-04-29T07:42:00Z")
Hi, please contact him on Keybase. his handle is @leo816 ---
**Author:** ![softmetal19](https://bisq.community/letter_avatar/softmetal19/32/6_22734026db12803ebb3e059622ac3534.png) [@softmetal19](https://bisq.community/u/softmetal19)\ **Post date:** [April 29, 2021, 6:05pm UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729/4 "2021-04-29T18:05:32Z")
Thank you both, will do ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [April 30, 2021, 11:35pm UTC](https://bisq.community/t/over-7-days-no-response-from-mediator-or-seller/10729/5 "2021-04-30T23:35:02Z")
Sometimes the messages are not sent in the Bisq client. If you have not had a response you can send the message again. Look under your message for what it says ‘message arrival confirmed by receiver’ = message sent and receiver’s Bisq is online ‘message saved in receivers mailbox’ = message sent but receiver’s Bisq is not online. It does not say anything = message not delivered