# Payment confirmation not going through + seller not receiving chat messages

**URL:** <https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254>\
**Category:** Support\
**Created:** [December 2, 2021, 11:36am UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254 "2021-12-02T11:36:09Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![NakedAthena](https://bisq.community/letter_avatar/nakedathena/32/5_5575768a8748004e209b776fc1b2916d.png) [@NakedAthena](https://bisq.community/u/NakedAthena)\
**Post date:** [December 2, 2021, 11:36am UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254/1 "2021-12-02T11:36:09Z")

</div>

Hello, I have rummaged through previous similar issues and tried a few things.  
I’ve tried restarting Bisq a few times, then tried resyncronising the spv, restarted Bisq twice as per instructions but my payment confirmation is still not going through.  
I’ve tried messaging the seller but the message is not being received.  
I’ve tried looking at how to contact a mediator but there is no option for that on my screen, the only option is to open the chat with the seller.

What else can I try? 🙂

---

<div class="post-metadata">

**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\
**Post date:** [December 2, 2021, 9:24pm UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254/2 "2021-12-02T21:24:16Z")

</div>

Hello  
I understand you already checked this?

> [@Payment confirmation failing to send](https://bisq.community/t/payment-confirmation-failing-to-send/11250/3):
>
> The issue seemed to have resolved itself as you mentioned. Thanks for the help!

By the message in trader chat not being received, what do you mean? What does the notification at the bottom of the chat dialogue say?  
Usually, the problem with the payment started button occurs when the peer is offline, so by the same reason, they will not directly receive the message, which might instead get to their inbox.

Please give additional details, maybe redacted screenshots.

---

<div class="post-metadata">

**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [December 4, 2021, 3:04am UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254/3 "2021-12-04T03:04:38Z")

</div>

Check the deposit confirmation transaction ID. If it is not found on a blockchain explorer it means the trade has failed and you should open mediation (Select the trade and clinic Ctrl + O).