# Payment confirmation not going through + seller not receiving chat messages **URL:** \ **Category:** Support\ **Created:** [December 2, 2021, 11:36am UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254 "2021-12-02T11:36:09Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\ **Post date:** [December 2, 2021, 9:24pm UTC](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254/2 "2021-12-02T21:24:16Z")
Hello I understand you already checked this? > [@Payment confirmation failing to send](https://bisq.community/t/payment-confirmation-failing-to-send/11250/3): > > The issue seemed to have resolved itself as you mentioned. Thanks for the help! By the message in trader chat not being received, what do you mean? What does the notification at the bottom of the chat dialogue say? Usually, the problem with the payment started button occurs when the peer is offline, so by the same reason, they will not directly receive the message, which might instead get to their inbox. Please give additional details, maybe redacted screenshots. --- _[View the full topic](https://bisq.community/t/payment-confirmation-not-going-through-seller-not-receiving-chat-messages/11254)._