# Payment issue **URL:** \ **Category:** Support\ **Created:** [December 30, 2017, 9:18pm UTC](https://bisq.community/t/payment-issue/4129 "2017-12-30T21:18:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 9:18pm UTC](https://bisq.community/t/payment-issue/4129/1 "2017-12-30T21:18:17Z")
hi! I have a problem after making the payment, Bisq gives me a warning message: "you have locked up funds from a faile trade" Some suggestion? Ticket open but without support ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [December 30, 2017, 10:14pm UTC](https://bisq.community/t/payment-issue/4129/2 "2017-12-30T22:14:40Z")
Perhaps there was an network issue and the arbitrator never received the message about opening a dispute. Maybe giving a trade id of that failed trade would get the arbitrator of that trade to contact you here. ---
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 10:29pm UTC](https://bisq.community/t/payment-issue/4129/3 "2017-12-30T22:29:33Z")
trade ID:394695-6a7b4624.e615-4cfc-be31-7371aae1f0ef-062 ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 30, 2017, 11:20pm UTC](https://bisq.community/t/payment-issue/4129/4 "2017-12-30T23:20:24Z")
Hi @momax, please go go to `Portfolio->Failed`, click on the (i) information button for this trade, copy the `Selected arbitrator` onion address and paste it here. That way we’ll know for sure which arbitrator _should_ have this trade (I just checked, and I know I do not actually have it). Thanks. ---
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 11:26pm UTC](https://bisq.community/t/payment-issue/4129/5 "2017-12-30T23:26:45Z")
3b7cft5k4ae6a236.onion:9999 ---
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 11:30pm UTC](https://bisq.community/t/payment-issue/4129/6 "2017-12-30T23:30:04Z")
hi! from this issue there is always this warning window on Bisq, do you know how can do for resolve? ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 30, 2017, 11:38pm UTC](https://bisq.community/t/payment-issue/4129/7 "2017-12-30T23:38:23Z")
Thanks. This is @keo’s arbitration address. Keo, can you investigate, and see whether you have this trade’s dispute ticket visible? ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 30, 2017, 11:38pm UTC](https://bisq.community/t/payment-issue/4129/8 "2017-12-30T23:38:43Z")
I’m sorry, what warning are you referring to? Can you please paste a screenshot? ---
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 11:42pm UTC](https://bisq.community/t/payment-issue/4129/9 "2017-12-30T23:42:26Z")
![Schermata del 2017-12-30 23-38-41](https://bisq.community/uploads/default/original/2X/a/a984a9b0d961e46686b7394b737d97d7d10b4834.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [December 30, 2017, 11:53pm UTC](https://bisq.community/t/payment-issue/4129/10 "2017-12-30T23:53:01Z")
Well if this pops up simply because you are trying to use the funds that are still locked in the failed trade as the warning says, then you will have to go through the arbitration process first before you can unlock these funds and use them. ---
**Author:** ![momax](https://bisq.community/letter_avatar/momax/32/5_5575768a8748004e209b776fc1b2916d.png) [@momax](https://bisq.community/u/momax)\ **Post date:** [December 30, 2017, 11:54pm UTC](https://bisq.community/t/payment-issue/4129/11 "2017-12-30T23:54:57Z")
ok, but the payment via bank is done for bitcoin, what happen now? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [December 31, 2017, 12:03am UTC](https://bisq.community/t/payment-issue/4129/12 "2017-12-31T00:03:00Z")
Now you wait for the arbitrator to respond, he will instruct you what to do next. Don’t worry, it will all be resolved. Just be a little bit patient. 😊 ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [January 1, 2018, 11:31am UTC](https://bisq.community/t/payment-issue/4129/13 "2018-01-01T11:31:06Z")
Sent u a PM