# Payment started button keeps saying please send confirmation again

**URL:** <https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284>\
**Category:** Support\
**Created:** [December 16, 2021, 2:16am UTC](https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284 "2021-12-16T02:16:42Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![hodlbtc123](https://bisq.community/letter_avatar/hodlbtc123/32/5_5575768a8748004e209b776fc1b2916d.png) [@hodlbtc123](https://bisq.community/u/hodlbtc123)\
**Post date:** [December 16, 2021, 2:16am UTC](https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284/1 "2021-12-16T02:16:42Z")

</div>

I’ve tried shutting gown Bisq and starting again but I keep getting this error. I’ve already sent the seller the money via Strike. What do I need to do to fix this? Can the seller still send me the bitcoin with this button not working?

---

<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [December 16, 2021, 10:14am UTC](https://bisq.community/t/payment-started-button-keeps-saying-please-send-confirmation-again/11284/2 "2021-12-16T10:14:14Z")

</div>

Keep trying after restarting Bisq and/or the whole computer. If you just can’t (sometimes happen) you’ll need to go to mediation as this button sends the first of the 2of2 multisig payout transaction needed to complete the trade.

Please let me know if you already asked for this yesterday at Keybase, to know if this has become a more frequent issue or it’s just the same issue reported twice.