# Payout did not occur after ticker support was close

**URL:** <https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720>\
**Category:** Support\
**Created:** [March 16, 2017, 4:10pm UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720 "2017-03-16T16:10:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![clauher](https://bisq.community/letter_avatar/clauher/32/5_5575768a8748004e209b776fc1b2916d.png) [@clauher](https://bisq.community/u/clauher)\
**Post date:** [March 16, 2017, 4:10pm UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720/1 "2017-03-16T16:10:55Z")

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The transaction was close due to technical problems, (my trading peer opened the ticket).

The trade ID is: cz7q50-1d98109e-b886-45aa-9a66-0604dfcbf50f-0499

This was the first time I use bitsquare, so I am not familiar how it works. I hope somebody could help me.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 17, 2017, 3:42am UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720/2 "2017-03-17T03:42:47Z")

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The transaction is published: [https://blockchain.info/de/address/363B1CLRMvezg31dkAEUjaisW1uFjqvXRb](https://blockchain.info/de/address/363B1CLRMvezg31dkAEUjaisW1uFjqvXRb)  
Maybe it took a bit longer if the peer was not online?  
If you still have problems let me know. You should see the tx in the transactions screen.

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<div class="post-metadata">

**Author:** ![clauher](https://bisq.community/letter_avatar/clauher/32/5_5575768a8748004e209b776fc1b2916d.png) [@clauher](https://bisq.community/u/clauher)\
**Post date:** [March 18, 2017, 2:01am UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720/3 "2017-03-18T02:01:46Z")

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Hi Manfred,  
I just reviewed it, and my balance does not reflect the payout. I also checked the transaction screen and it does not show the tx either.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 18, 2017, 6:09pm UTC](https://bisq.community/t/payout-did-not-occur-after-ticker-support-was-close/1720/4 "2017-03-18T18:09:00Z")

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Can you do what is described here:  
[https://forum.bitsquare.io/t/blockstoreexception-corrupted-spvchain-file/1689](https://forum.bitsquare.io/t/blockstoreexception-corrupted-spvchain-file/1689)  
Seems your wallet is not in sync.  
If it still is not correct after doing a resync and restart ping me…