# Peer did pay but didn't "intitiate payment" **URL:** \ **Category:** Support\ **Created:** [March 4, 2017, 7:00am UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630 "2017-03-04T07:00:55Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rik](https://bisq.community/letter_avatar/rik/32/5_5575768a8748004e209b776fc1b2916d.png) [@rik](https://bisq.community/u/rik)\ **Post date:** [March 4, 2017, 7:00am UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630/1 "2017-03-04T07:00:56Z")
Hello all, My peer paid me (correct name, message and account), but I can’t confirm the payment because the peer did not click on “payment started”. Should I wait for the trade to expire or can I contact the arbitrator to speed things up without losing my securty deposit? Greetings, Rik. ---
**Author:** ![alf](https://bisq.community/letter_avatar/alf/32/5_5575768a8748004e209b776fc1b2916d.png) [@alf](https://bisq.community/u/alf)\ **Post date:** [March 4, 2017, 8:28am UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630/2 "2017-03-04T08:28:55Z")
Open a dispute (cmd+o || ctrl+o) and report to the arbitrator he in turn will contact the counter party. Best ---
**Author:** ![rik](https://bisq.community/letter_avatar/rik/32/5_5575768a8748004e209b776fc1b2916d.png) [@rik](https://bisq.community/u/rik)\ **Post date:** [March 4, 2017, 8:33am UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630/3 "2017-03-04T08:33:56Z")
Thanks for your response, I have contacted the arbitrator (with a screenshot of my non-existent ‘acknowledge payment’ button) Edit: issue is solved by arbitrator. Thanks! ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 4, 2017, 7:08pm UTC](https://bisq.community/t/peer-did-pay-but-didnt-intitiate-payment/1630/4 "2017-03-04T19:08:25Z")