# Please use the #support channel at https://keybase.io/team/bisq for any support issues **URL:** \ **Category:** Support\ **Created:** [November 4, 2019, 1:04am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660 "2019-11-04T01:04:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [November 4, 2019, 1:04am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/1 "2019-11-04T01:04:44Z")
The support channel is the only place where support issues are handled from now on. We have too many channels and developers and mediators cannot follow all those. > **[Keybase](https://keybase.io/team/bisq)** > > Bisq is a decentralized Bitcoin exchange network ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [November 4, 2019, 1:05am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/2 "2019-11-04T01:05:01Z")
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**Author:** ![wiz](https://bisq.community/user_avatar/bisq.community/wiz/32/2387_2.png) [@wiz](https://bisq.community/u/wiz)\ **Post date:** [November 12, 2019, 8:03pm UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/3 "2019-11-12T20:03:50Z")
The verified Bisq mediators on Keybase are: sjlho4zwp3gecspf.onion @mediator3 re6iu6hfv5aoiuep.onion @mediator The verified Bisq underwriters (fka arbitrator) are: xnjz5nq5gifju4zb.onion ---
**Author:** ![pipp8](https://bisq.community/user_avatar/bisq.community/pipp8/32/2240_2.png) [@pipp8](https://bisq.community/u/pipp8)\ **Post date:** [November 29, 2019, 11:45am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/4 "2019-11-29T11:45:37Z")
I will not open an account on keybase only for bisq. ! why don’t u offer support directly on this forum or inside the app? > **[Standards](https://xkcd.com/927/)** > > Fortunately, the charging one has been solved now that we've all standardized on mini-USB. Or is it micro-USB? Shit. ---
**Author:** ![wiz](https://bisq.community/user_avatar/bisq.community/wiz/32/2387_2.png) [@wiz](https://bisq.community/u/wiz)\ **Post date:** [December 20, 2019, 7:55am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/5 "2019-12-20T07:55:01Z")
> [@pipp8](#): > > I will not open an account on keybase only for bisq. ! why don’t u offer support directly on this forum or inside the app? We recently migrated to Keybase from Slack because it has better security and privacy, check it out, you might like it. I agree there should be a “ticket system” inside the Bisq app with Support Agent(s) to handle these cases. We are discussing it now on Keybase. ---
**Author:** ![Ivan](https://bisq.community/letter_avatar/ivan/32/6_22734026db12803ebb3e059622ac3534.png) [@Ivan](https://bisq.community/u/Ivan)\ **Post date:** [December 21, 2019, 2:08pm UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/6 "2019-12-21T14:08:42Z")
This topic is not even pinned here! ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [December 21, 2019, 2:30pm UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/7 "2019-12-21T14:30:37Z")
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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [December 29, 2019, 1:04am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/8 "2019-12-29T01:04:42Z")
You still might get support here, people still use the forum and someone might be able to help you. But devs need to use keybase anyway for coordination, I assume, so they don’t want to log into the forum just for this, so you will get better support on keybase. You will get support from mediator inside the app, but in case it doesn’t work or you have a general question where other users can help, you can still come here if you don’t want to use keybase. ---
**Author:** ![decentralizedArtist](https://bisq.community/letter_avatar/decentralizedartist/32/6_22734026db12803ebb3e059622ac3534.png) [@decentralizedArtist](https://bisq.community/u/decentralizedArtist)\ **Post date:** [April 10, 2020, 12:19am UTC](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660/9 "2020-04-10T00:19:30Z")
No PGP Signature on the Keybase downloads page so I cannot verify their signature, nor install Keybase on my Mac.