# Problem logging on after update

**URL:** <https://bisq.community/t/problem-logging-on-after-update/8413>\
**Category:** Support\
**Created:** [September 19, 2019, 7:56pm UTC](https://bisq.community/t/problem-logging-on-after-update/8413 "2019-09-19T19:56:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![angeltwan](https://bisq.community/letter_avatar/angeltwan/32/5_5575768a8748004e209b776fc1b2916d.png) [@angeltwan](https://bisq.community/u/angeltwan)\
**Post date:** [September 19, 2019, 7:56pm UTC](https://bisq.community/t/problem-logging-on-after-update/8413/1 "2019-09-19T19:56:09Z")

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After doing the update yesterday -Sept 18- I have not been able to log on to my Bisq. I get as far as putting in my password and then it goes to the next page and never goes anywhere from there. I have waited for the final page for up to 10 minutes but it never changes. I try shutting it down and restarting but that hasn’t worked. can you help me? I am trying to sell bitcoin and can’t tell if someone wants to buy it.

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**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\
**Post date:** [September 20, 2019, 6:21am UTC](https://bisq.community/t/problem-logging-on-after-update/8413/2 "2019-09-20T06:21:31Z")

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Do you see any error message? What tab did you have open when you closed the client last time? Have you looked at the log file, are there any error messages there?

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**Author:** ![angeltwan](https://bisq.community/letter_avatar/angeltwan/32/5_5575768a8748004e209b776fc1b2916d.png) [@angeltwan](https://bisq.community/u/angeltwan)\
**Post date:** [September 20, 2019, 3:42pm UTC](https://bisq.community/t/problem-logging-on-after-update/8413/3 "2019-09-20T15:42:19Z")

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I just reinstalled the download and it is now working. Thanks for your replay.