# Problem with a trade

**URL:** <https://bisq.community/t/problem-with-a-trade/2194>\
**Category:** Support\
**Created:** [June 5, 2017, 12:02pm UTC](https://bisq.community/t/problem-with-a-trade/2194 "2017-06-05T12:02:36Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![bitemi](https://bisq.community/letter_avatar/bitemi/32/5_5575768a8748004e209b776fc1b2916d.png) [@bitemi](https://bisq.community/u/bitemi)\
**Post date:** [June 5, 2017, 12:02pm UTC](https://bisq.community/t/problem-with-a-trade/2194/1 "2017-06-05T12:02:37Z")

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Selling ETH, I made the payment in ETH and I did not receive the payment in BTC. The arbitrator mistakenly misunderstood the situation. What can I do?

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 5, 2017, 2:20pm UTC](https://bisq.community/t/problem-with-a-trade/2194/2 "2017-06-05T14:20:10Z")

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Have u opened a dispute? cmd+o or ctrl+o.

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**Author:** ![bitemi](https://bisq.community/letter_avatar/bitemi/32/5_5575768a8748004e209b776fc1b2916d.png) [@bitemi](https://bisq.community/u/bitemi)\
**Post date:** [June 5, 2017, 3:39pm UTC](https://bisq.community/t/problem-with-a-trade/2194/3 "2017-06-05T15:39:49Z")

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Dear Manfred. Thank you very much for answering me. I opened a dispute and the arbitrator closed it saying I was late. I was on time.

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**Author:** ![bitemi](https://bisq.community/letter_avatar/bitemi/32/5_5575768a8748004e209b776fc1b2916d.png) [@bitemi](https://bisq.community/u/bitemi)\
**Post date:** [June 5, 2017, 3:41pm UTC](https://bisq.community/t/problem-with-a-trade/2194/4 "2017-06-05T15:41:57Z")

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I need back any, or the BTC or the ETH, it’s not fear that I lost everithing and the other part doubles his inversion.

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**Author:** ![bitemi](https://bisq.community/letter_avatar/bitemi/32/5_5575768a8748004e209b776fc1b2916d.png) [@bitemi](https://bisq.community/u/bitemi)\
**Post date:** [June 5, 2017, 3:43pm UTC](https://bisq.community/t/problem-with-a-trade/2194/5 "2017-06-05T15:43:29Z")

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@ManfredKarrer, 1 BTC is too much money.

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**Author:** ![bitemi](https://bisq.community/letter_avatar/bitemi/32/5_5575768a8748004e209b776fc1b2916d.png) [@bitemi](https://bisq.community/u/bitemi)\
**Post date:** [June 5, 2017, 5:46pm UTC](https://bisq.community/t/problem-with-a-trade/2194/6 "2017-06-05T17:46:18Z")

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@ManfredKarrer. I have just opened a support ticket using Ctrl-o. I need to reopen that dispute. Offer id was: YGBIV8D-1361efa7-d08d-471a-a429-ee15cbe245e3-04993. Arbitrator was: ntjhaj27rylxwvnp.onion:9999

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 6, 2017, 12:43am UTC](https://bisq.community/t/problem-with-a-trade/2194/7 "2017-06-06T00:43:09Z")

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Ups, sorry I made a mistake with the payout and send to the wrong side! He answered already and will send you the trade amount to your receiving address. Sorry for that!