# Problem with account recovery

**URL:** <https://bisq.community/t/problem-with-account-recovery/11667>\
**Category:** Support\
**Created:** [August 20, 2022, 9:20am UTC](https://bisq.community/t/problem-with-account-recovery/11667 "2022-08-20T09:20:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![poolsligner](https://bisq.community/letter_avatar/poolsligner/32/5_5575768a8748004e209b776fc1b2916d.png) [@poolsligner](https://bisq.community/u/poolsligner)\
**Post date:** [August 20, 2022, 9:20am UTC](https://bisq.community/t/problem-with-account-recovery/11667/1 "2022-08-20T09:20:43Z")

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Hello guys, I might have a problem.

I am trying to recover the account from a device that is wiped, and i cant get access to my funds, I tried to recover my balance with my seedphrase but the balance shows 0, I dont really understand how they are not recoverable with the seed. I get the feeling that my BTC are gone, can anybody help me ?

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [August 20, 2022, 11:18am UTC](https://bisq.community/t/problem-with-account-recovery/11667/2 "2022-08-20T11:18:02Z")

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Where are you trying to recover the funds? Easier, but maybe not fastest way would be using another Bisq instance.  
If you’re using an external wallet, consider that the path is different and that BSQ won’t be recovered.

[https://bisq.wiki/index.php?title=Wallet&action=edit&section=3](https://bisq.wiki/index.php?title=Wallet&action=edit&section=3)