# Problem with withdraw **URL:** \ **Category:** Support\ **Created:** [March 18, 2018, 8:50am UTC](https://bisq.community/t/problem-with-withdraw/5058 "2018-03-18T08:50:59Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![1000hp](https://bisq.community/letter_avatar/1000hp/32/5_5575768a8748004e209b776fc1b2916d.png) [@1000hp](https://bisq.community/u/1000hp)\ **Post date:** [March 18, 2018, 8:50am UTC](https://bisq.community/t/problem-with-withdraw/5058/1 "2018-03-18T08:50:59Z")
Okay so it looks like I got ripped off, i tried to withdraw the little bit of btc 0.0005 I had on bisq and now it’s gone. I’m new here so I don’t know what went wrong. I tried to upload a picture but your forums said the the picture was to large. I really dont feel like registering to a cloud service just upload a picture. I guess I’m never getting back that btc. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [March 18, 2018, 12:27pm UTC](https://bisq.community/t/problem-with-withdraw/5058/2 "2018-03-18T12:27:28Z")
Could you provide more details please? Did you successfully create a withdrawal transaction? Is there any txid that we can look to see what happened in that transaction? Bitcoins don’t usually just disappear, they have to be somewhere. If there was some kind of bug with a transaction and it never got confirmed then your bitcoins are still in your wallet and you will be able to recover them. ---
**Author:** ![1000hp](https://bisq.community/letter_avatar/1000hp/32/5_5575768a8748004e209b776fc1b2916d.png) [@1000hp](https://bisq.community/u/1000hp)\ **Post date:** [March 20, 2018, 6:59am UTC](https://bisq.community/t/problem-with-withdraw/5058/3 "2018-03-20T06:59:34Z")
can i send you a private message to you so i can send you the information? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [March 20, 2018, 8:48pm UTC](https://bisq.community/t/problem-with-withdraw/5058/4 "2018-03-20T20:48:16Z")
Of course, you can always send me a message 🙂