# Problematic BISQ client **URL:** \ **Category:** Support\ **Created:** [November 27, 2018, 9:14am UTC](https://bisq.community/t/problematic-bisq-client/6657 "2018-11-27T09:14:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tgreenberg1](https://bisq.community/letter_avatar/tgreenberg1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Post date:** [November 27, 2018, 9:14am UTC](https://bisq.community/t/problematic-bisq-client/6657/1 "2018-11-27T09:14:37Z")
Hello Support, my client is playing. I have created Offer ID: 09855639-174bcf50-267b-46bb-9def-3d64bf34b9c5-080. The issue is when I now load my client, and not matter how long I wait, I’m still not reaching full connection. The usual waiting 2 minutes for full connection message. I did have a somewhat similar issue when my connection had some problems as was fixed by the ISP. since then I have been able to make successful trades, but now I am having this problem. I cannot cancel without getting the error or create a new order. Is there a why to troubleshoot and tweak the client in some way? thanks ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [November 27, 2018, 9:32am UTC](https://bisq.community/t/problematic-bisq-client/6657/2 "2018-11-27T09:32:26Z")
Hello @Tgreenberg1 , Sometimes there may be issues with Tor. You may go in Settings/Network info/P2P network and have a look. Deleting outdated Tor files may help in some cases. Are you in a country with which Tor has worries ? ---
**Author:** ![donacid](https://bisq.community/letter_avatar/donacid/32/5_5575768a8748004e209b776fc1b2916d.png) [@donacid](https://bisq.community/u/donacid)\ **Post date:** [November 27, 2018, 10:30am UTC](https://bisq.community/t/problematic-bisq-client/6657/3 "2018-11-27T10:30:49Z")
I have this problem often too. Best way to fix it is starting bisq while using a vpn. Sometimes the tor network can block your IP, when you use a vpn you can get a IP address that works.