# Purchasing BTC - FPI issue - No account details

**URL:** <https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377>\
**Category:** Support\
**Created:** [February 8, 2021, 5:20pm UTC](https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377 "2021-02-08T17:20:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![1nsan1ty](https://bisq.community/letter_avatar/1nsan1ty/32/6_22734026db12803ebb3e059622ac3534.png) [@1nsan1ty](https://bisq.community/u/1nsan1ty)\
**Post date:** [February 8, 2021, 5:20pm UTC](https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377/1 "2021-02-08T17:20:13Z")

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What do I do if I have started a transaction to purchase some BTC. The deposit gets paid / locked and the Faster payment details appear. Unfortunately im not sure how or why there are No Account holders Name meaning I cannot proceed with payment (without a name there is no guarantee it will arrive)

What do i do in this instance. ive instigated a chat but they havent got back. Do i just wait 24 hours?

Thanks

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [February 9, 2021, 9:50am UTC](https://bisq.community/t/purchasing-btc-fpi-issue-no-account-details/10377/2 "2021-02-09T09:50:36Z")

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You should not keep with the trade as the name is mandatory since v1.3.2.  
[https://bisq.wiki/Faster\_Payments](https://bisq.wiki/Faster_Payments)