# REFUND AGENT and/or ARBITRATOR STATUS **URL:** \ **Category:** Support\ **Created:** [June 3, 2020, 12:51pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507 "2020-06-03T12:51:46Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [June 3, 2020, 12:51pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/1 "2020-06-03T12:51:46Z")
Hello. What is the current status of the Refund Agent? Are they going to remain in the role or exit. Has the role been replaced by a new person? Why did the role change names? Thanks for the information. > Bitcoin is about killing the Corporate State and the DESTRUCTION of BABYLON. The wicked are placing military assets in cities EVERYWHERE right now. They will not stop.) Kill KYC. Kill the wicked. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [June 3, 2020, 2:45pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/2 "2020-06-03T14:45:45Z")
They’re still active > > > My role is to refund traders who cannot resolve their differences using the medi…ators. The traders have their BTC sent to the Donation Address owner if they escalate to me. In my role I need to pay the traders according to my judgement of the dispute and is reimbursed by a highly volatile BSQ at the end of each voting cycle. Check https://github.com/bisq-network/roles/issues/80 for the present suggestion to reimburse my expenses which should reduce my exposure to the volatility. > > Docs: https://bisq.wiki/Arbitrator > Team: @bisq-network/arbitrators > > > \> \_This is a Bisq Network proposal. Please familiarize yourself with the \[submis…sion and review process\](https://docs.bisq.network/proposals.html).\_ > > \## Background > The Arbitrator role (bisq-network/roles#93) often requires large outlays of both BTC and BSQ, putting the person playing that role at significant risk without much incentive for doing it. > > \## Proposal > Proposed is that we improve incentives for this role by establishing: > \- a 50 USD per case fee, and > \- a 1% per cycle interest rate for BTC paid out. > > \## Example > Let's assume that during Cycle 13, the arbitrator handled 8 cases, paying out a total of 4 BTC. Under the proposed incentive scheme, the arbitrator would be entitled to 8x50 = 400 USD plus 4\*0.01 = 0.04 BTC. > > Let's assume the posted USD / BSQ exchange rate for Cycle 13 is 0.63 USD / BSQ. This means that the arbitrator would be entitled to 400/0.63 = 635 BSQ. > > And let's assume the current 30-day BTC / BSQ exchange rate is 0.00007553. This means that the arbitrator is entitled to 0.04/0.00007553=530 BSQ. > > Total compensation requested in this example would be 635+530=1165 BSQ. > > \## Benefits > The main benefit is to ensure the arbitrator is sufficiently compensated for their time and risk, such that they continue performing the role. A secondary benefit is that these higher values should incentivize the DAO to reduce the number of trades that go to arbitration. Ultimately we want to do away with the role entirely, and have traders submit reimbursement requests manually, but that can only happen when there are a sufficiently low number of arbitration cases per month. It's still too high to do this. > > \## Notes > @RefundAgent already submitted a compensation request for Cycle 13 (bisq-network/compensation#571) based on this scheme proposed here. If you vote to approve this proposal, you should also vote to approve for that compensation request and vice versa. ---
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [June 3, 2020, 2:50pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/3 "2020-06-03T14:50:48Z")
Thank you. How will we be notified when the Arbitrator leaves and the DAO takes over this role? Is that still the plan? > Refuse the machine world. > 🥰 ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [June 3, 2020, 2:58pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/4 "2020-06-03T14:58:28Z")
That’s a good question. I think it’d be best to ask them directly. ---
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [June 14, 2020, 11:23am UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/5 "2020-06-14T11:23:16Z")
Hello. The Refund Agent appears to be too busy to share their plans. > > > My role is to refund traders who cannot resolve their differences using the medi…ators. The traders have their BTC sent to the Donation Address owner if they escalate to me. In my role I need to pay the traders according to my judgement of the dispute and is reimbursed by a highly volatile BSQ at the end of each voting cycle. Check https://github.com/bisq-network/roles/issues/80 for the present suggestion to reimburse my expenses which should reduce my exposure to the volatility. > > Docs: https://bisq.wiki/Arbitrator > Team: @bisq-network/arbitrators Do you have any more information on this role going forward? Also, why isn’t THE REFUND AGENT or Arbitrator listed in client DAO BONDING? Thank you. ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [June 15, 2020, 8:52am UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/6 "2020-06-15T08:52:01Z")
Refund agent doesn’t touch any funds. He pays with it’s own funds to traders once the traded funds go to the DAO address and then claims to get the funds back in BSQ, with a reimbursement request. This role doesn’t carry risk for the DAO, as he advances the funds and then claims for compensation, so it’s not necessary to put up a bond. There was an attempt to [remove](https://github.com/bisq-network/proposals/issues/220) the arbitrator role, I think new attempts to improve the current protocol will be made. ---
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [June 15, 2020, 12:09pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/7 "2020-06-15T12:09:53Z")
Funds are NOT sent to a “DAO” address. They are sent to the Burningman. All roles should require a BOND. **This protocol needs fixing.** Keep up the good work. The great AWAKENING has begun. ---
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [June 16, 2020, 2:04pm UTC](https://bisq.community/t/refund-agent-and-or-arbitrator-status/9507/8 "2020-06-16T14:04:38Z")
So the Refund Agent is staying? For how long?