# Refvolut wants to know what my payments were for (bisq trades) **URL:** \ **Category:** Payment methods\ **Created:** [July 14, 2019, 10:19am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048 "2019-07-14T10:19:27Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![yolo](https://bisq.community/letter_avatar/yolo/32/5_5575768a8748004e209b776fc1b2916d.png) [@yolo](https://bisq.community/u/yolo)\ **Post date:** [July 14, 2019, 10:19am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/1 "2019-07-14T10:19:27Z")
Long story short–they locked my account until I could provide documents showing the source of my funds (obviously due to KYC/AML). Sent them some supporting documents but now they also want to know what all these payments were for (they were bisq trades). They ask _Would you mind let me know what is the purpose of payments to…_ and they list out the names of all the people I’ve sent to via Refvolut. I’ve only ever used Rev for bisq buys, I think maybe 10-15 or so over the past years since they were added as payment method. Only small trades, not large amounts or anything. So I want to ask you guys… 1. Has anyone else had to do this? 2. What reason did you give, or what would be a good reason to give them? Obviously not gonna tell them the real reason ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 14, 2019, 10:36am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/2 "2019-07-14T10:36:35Z")
You write “small trades”. I would at first verify if they are allowed to ask you those questions regarding the amounts involved. Sometimes, they are not allowed … but they still ask illegal questions. ---
**Author:** ![yolo](https://bisq.community/letter_avatar/yolo/32/5_5575768a8748004e209b776fc1b2916d.png) [@yolo](https://bisq.community/u/yolo)\ **Post date:** [July 14, 2019, 11:25am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/3 "2019-07-14T11:25:37Z")
I find it strange because I would imagine they’d have more of a reason to investigate if there was money flowing into the account, not out. Feels like this is none of their business ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [July 14, 2019, 2:56pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/4 "2019-07-14T14:56:31Z")
These companies seem to have these questionnaires as part of their AML. Both Revolut andN26 have closed accounts of Bisq trades before. > [@Many issues with Revolut](https://bisq.community/t/many-issues-with-revolut/7145): > > It seems that Revolut is applying more strict rules in their KYC policy and block many accounts and request source of funds and more. Also their customer support seems to be overloaded and not very cooperative. If you use Revolut be sure that your email or phone number is registered as that causes also many issues as the payment cannot be sent to a non registered email. Also never use debit card or credit card for sending the funds! That would open up high risk for chargeback! I am surprised t… > [@N26 just quit my account](https://bisq.community/t/n26-just-quit-my-account/7247): > > Hi there, just a shoutout, topic says it all. I’ve been with N26 for cca 2.5 years, happy user. Did some trades here and there in past 3 months (total maybe 20?) and just got the 2 week notice. Most of them were Sepa, tried the moneybeam and then it happened. The reason is some cryptical reference to TOS violation but no details. It looks like a decent divorce though, I got some time to move funds, download history, etc. It just sucks. I’m not familiar with either to know if trading bitcoin is against their Terms of Service. ---
**Author:** ![patrick\_bateman](https://bisq.community/user_avatar/bisq.community/patrick_bateman/32/2250_2.png) [@patrick\_bateman](https://bisq.community/u/patrick_bateman)\ **Post date:** [July 14, 2019, 9:10pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/5 "2019-07-14T21:10:06Z")
> [@yolo](#): > > they locked my account until I could provide documents showing the source of my funds What a thing! it turns out that your money in a bank is **not** your money. The bank might let you use it. I was also planning to use revolut for future bisq trades. But these posts surely discourage me. ---
**Author:** ![zedzeroth](https://bisq.community/letter_avatar/zedzeroth/32/5_5575768a8748004e209b776fc1b2916d.png) [@zedzeroth](https://bisq.community/u/zedzeroth)\ **Post date:** [July 14, 2019, 10:43pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/6 "2019-07-14T22:43:02Z")
I often mention trading domain names. From a lay person’s point of view it’s not much different from crypto (trading digital goods), but it doesn’t have the bad rep that crypto does! ---
**Author:** ![patrick\_bateman](https://bisq.community/user_avatar/bisq.community/patrick_bateman/32/2250_2.png) [@patrick\_bateman](https://bisq.community/u/patrick_bateman)\ **Post date:** [July 15, 2019, 8:56pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/7 "2019-07-15T20:56:24Z")
Do they ask you to prove your answer? Like asking which domains you’ve traded, or asking for certificates that show you own that domain, etc.? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [August 20, 2019, 8:49am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/9 "2019-08-20T08:49:16Z")
… sad to hear such incredible story ! Thanks for the return. Good to know before thinking to open a revolut account. ---
**Author:** ![Ehismen1010](https://bisq.community/letter_avatar/ehismen1010/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ehismen1010](https://bisq.community/u/Ehismen1010)\ **Post date:** [September 12, 2019, 1:21pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/10 "2019-09-12T13:21:40Z")
Hello, sorry I am new on this Bisq, I want to buy BTC how do I go about it thanks l. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [September 13, 2019, 11:41am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/11 "2019-09-13T11:41:24Z")
@Ehismen1010 These two tutorial will help: - [How to use Bisq Part 1 : Install + Setup](https://www.youtube.com/watch?v=tIEDEbXN4YE) - [How to use Bisq Part 2 : Making A Trade ](https://www.youtube.com/watch?v=_Q9MC7-KbXM) ---
**Author:** ![ep.sys](https://bisq.community/letter_avatar/ep.sys/32/5_5575768a8748004e209b776fc1b2916d.png) [@ep.sys](https://bisq.community/u/ep.sys)\ **Post date:** [September 20, 2019, 6:53am UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/12 "2019-09-20T06:53:31Z")
would be great to have some news about how it evolved ! Did you keep saying your traded domain names and provided what they asked for ? ---
**Author:** ![ep.sys](https://bisq.community/letter_avatar/ep.sys/32/5_5575768a8748004e209b776fc1b2916d.png) [@ep.sys](https://bisq.community/u/ep.sys)\ **Post date:** [October 16, 2019, 1:05pm UTC](https://bisq.community/t/refvolut-wants-to-know-what-my-payments-were-for-bisq-trades/8048/14 "2019-10-16T13:05:14Z")
very informative, thank you