# \[Resolved\] Arbitrator is NON-responsive for 25 days! **URL:** \ **Category:** Support\ **Created:** [April 3, 2019, 7:56pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334 "2019-04-03T19:56:30Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![horacen](https://bisq.community/letter_avatar/horacen/32/5_5575768a8748004e209b776fc1b2916d.png) [@horacen](https://bisq.community/u/horacen)\ **Post date:** [April 3, 2019, 7:56pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/1 "2019-04-03T19:56:30Z")
Trade ID: cehzz-94aa318c-83e1-4a3e-bac9-486d1bf38415-094 How much longer will it take to receive a reply? Please help Bisq, everything has been great up until this point. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 3, 2019, 11:58pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/2 "2019-04-03T23:58:54Z")
What is the onion address of your arbitrator? ---
**Author:** ![horacen](https://bisq.community/letter_avatar/horacen/32/5_5575768a8748004e209b776fc1b2916d.png) [@horacen](https://bisq.community/u/horacen)\ **Post date:** [April 4, 2019, 6:04pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/3 "2019-04-04T18:04:30Z")
s6yrrpezc3zp6biy.onion:9999 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [April 4, 2019, 6:17pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/4 "2019-04-04T18:17:47Z")
s6yrrpezc3zp6biy.onion:9999 -\> @keo my4t3kedin7k63a6.onion:9999 -\> @arbitrator1 ---
**Author:** ![horacen](https://bisq.community/letter_avatar/horacen/32/5_5575768a8748004e209b776fc1b2916d.png) [@horacen](https://bisq.community/u/horacen)\ **Post date:** [April 4, 2019, 6:52pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/5 "2019-04-04T18:52:51Z")
What do I do? Will @keo respond to the ticket? ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 4, 2019, 7:15pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/6 "2019-04-04T19:15:52Z")
Contact them directly. ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [April 4, 2019, 9:34pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/7 "2019-04-04T21:34:02Z")
@horacen According to the proof sent by the buyer you got your Monero to the address you provided. Please check that your wallet is updated and follows the most recent hardfork of Monero. ---
**Author:** ![horacen](https://bisq.community/letter_avatar/horacen/32/5_5575768a8748004e209b776fc1b2916d.png) [@horacen](https://bisq.community/u/horacen)\ **Post date:** [April 4, 2019, 11:35pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/8 "2019-04-04T23:35:51Z")
Ok you are right, my monero wallet was not updated. Can you release the funds so I don’t see this dispute anymore? ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [April 5, 2019, 9:20am UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/9 "2019-04-05T09:20:04Z")
The funds are already released. I don’t know how to get rid of the UI-problem that the dispute is still visible for you. ---
**Author:** ![arbitrator1](https://bisq.community/letter_avatar/arbitrator1/32/5_5575768a8748004e209b776fc1b2916d.png) [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Post date:** [April 5, 2019, 3:47pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/10 "2019-04-05T15:47:02Z")
If you still have the trade under pending trades and if you don’t have any other trades open you can delete the PendingTrades db file in the db folder inside the data directory. At Account/Backup you can open the data directory. Make a backup first and shut down Bisq when deleting the file. @Homard @alexej996 If there are similar cases you can give that advice as well. Just make sure the user don’t have any other trades open and he should do a backup! ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [April 5, 2019, 3:50pm UTC](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/11 "2019-04-05T15:50:18Z")
ok @arbitrator1 I take good notice.