# \[Resolved\] Funds stuck, no arbitrator input

**URL:** <https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898>\
**Category:** Support\
**Created:** [January 10, 2019, 3:17pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898 "2019-01-10T15:17:42Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![bisqalito](https://bisq.community/letter_avatar/bisqalito/32/6_22734026db12803ebb3e059622ac3534.png) [@bisqalito](https://bisq.community/u/bisqalito)\
**Post date:** [January 10, 2019, 3:17pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/1 "2019-01-10T15:17:42Z")

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Arbitrator address urlujknbe7itmiwl.onion trade id QNcZkGCN.

Peer sent funds, but a bug in Bisq (I don’t recall the exact message anymore) prevented me from finalizing the trade.

Support ticked opened yesterday with request for arbitrator to release funds manually to peer.

If peer is reading this - got your back, just need the arbitrator to release the funds.

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/6_22734026db12803ebb3e059622ac3534.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [January 10, 2019, 3:27pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/2 "2019-01-10T15:27:29Z")

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Concerned arbitrator is the new @arbitrator1  
([New arbitrator](https://bisq.community/t/new-arbitrator/6722))

Do you use Bisq very last version v0.9.3 ?

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**Author:** ![bisqalito](https://bisq.community/letter_avatar/bisqalito/32/6_22734026db12803ebb3e059622ac3534.png) [@bisqalito](https://bisq.community/u/bisqalito)\
**Post date:** [January 10, 2019, 10:47pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/3 "2019-01-10T22:47:51Z")

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Negative. v0.9.1.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 10, 2019, 11:40pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/4 "2019-01-10T23:40:45Z")

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If it’s been more then 24h since arbitrators last response, try reopening the ticket with cmd+o.

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/6_22734026db12803ebb3e059622ac3534.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [January 11, 2019, 6:27am UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/5 "2019-01-11T06:27:16Z")

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> [@bisqalito](#):
>
> Negative. v0.9.1.

It is always strongly advised to upgrade to the last version, since there are always bugs corrections etc.

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**Author:** ![bisqalito](https://bisq.community/letter_avatar/bisqalito/32/6_22734026db12803ebb3e059622ac3534.png) [@bisqalito](https://bisq.community/u/bisqalito)\
**Post date:** [January 11, 2019, 9:07am UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/6 "2019-01-11T09:07:54Z")

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Just updated to v0.9.3.

Have tried to cmd+o again, it warns me that an open ticket already exists for this trade.

Then I chose to open new ticket anyway, but nothing happens.

How to best get the attention of the arbitrator? The peer is out cold, probably thinks he got scammed, and there’s nothing I can do without the arbitrator stepping in.

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**Author:** ![arbitrator1](https://bisq.community/letter_avatar/arbitrator1/32/6_22734026db12803ebb3e059622ac3534.png) [@arbitrator1](https://bisq.community/u/arbitrator1)\
**Post date:** [January 11, 2019, 6:51pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/7 "2019-01-11T18:51:29Z")

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Hallo,

the case is closed already and payout done:  
[https://www.blockchain.com/btc/address/3JuCsZGdRw88m2tDa6FRUQv6up7Fvn4FgN](https://www.blockchain.com/btc/address/3JuCsZGdRw88m2tDa6FRUQv6up7Fvn4FgN)

I reopened and closed again. You should get the message. If not u might some corrupted data - please consider to switch to a new data directory as described here: [How to switch to a new data directory](https://bisq.community/t/how-to-switch-to-a-new-data-directory/6753)

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**Author:** ![arbitrator1](https://bisq.community/letter_avatar/arbitrator1/32/6_22734026db12803ebb3e059622ac3534.png) [@arbitrator1](https://bisq.community/u/arbitrator1)\
**Post date:** [January 11, 2019, 6:52pm UTC](https://bisq.community/t/resolved-funds-stuck-no-arbitrator-input/6898/8 "2019-01-11T18:52:03Z")

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Just to make clear, you received back your deposit. See the tx screen under funds/txs.