# \[Resolved\] Need help: BTC seller not confirming Nat. Bank Transfer **URL:** \ **Category:** Support\ **Created:** [October 15, 2018, 2:00am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405 "2018-10-15T02:00:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![justB](https://bisq.community/letter_avatar/justb/32/5_5575768a8748004e209b776fc1b2916d.png) [@justB](https://bisq.community/u/justB)\ **Post date:** [October 15, 2018, 2:00am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/1 "2018-10-15T02:00:51Z")
Took offer to buy BTC thru National Bank Transfer method. Paid $10 extra for next day delivery of funds to their account. Sent funds to their account online using the account / routing numbers they gave me. Transfer has been cleared for over 24 hours now and still they have not released the funds to me. Opened a support ticket and thought maybe I could reach out to the arbitrator here? Arb. Onion address: 3de2y2bhifakoa7m.onion Trade ID: LCNCRZH5-36103b85-10f0-4dbe-90e1-d9608029e779-080 Thank you so much, JustB ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [October 15, 2018, 5:38am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/2 "2018-10-15T05:38:27Z")
This is @cbeams address if I’m not wrong. He’s in Europe, so he’ll probably answer in the next hours (morning just begins in Europe). There are often some delays on week-ends, but 99.9% of time the trade ends well. ---
**Author:** ![justB](https://bisq.community/letter_avatar/justb/32/5_5575768a8748004e209b776fc1b2916d.png) [@justB](https://bisq.community/u/justB)\ **Post date:** [October 15, 2018, 11:42am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/3 "2018-10-15T11:42:18Z")
Whoever the arbitrator is, they have messaged me and told me that I opened the ticket before the trade window was up. I feel so stupid 😕 I was just being impatient I guess, I thought since everything had cleared on my end that they must be withholding the funds for some reason and felt like there must be an issue. I am waiting for the trade window to close now - not much longer, a little less than 8 hours. Will keep the forums updated. Thank you for your input ! ---
**Author:** ![justB](https://bisq.community/letter_avatar/justb/32/5_5575768a8748004e209b776fc1b2916d.png) [@justB](https://bisq.community/u/justB)\ **Post date:** [October 15, 2018, 12:57pm UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/4 "2018-10-15T12:57:16Z")
> [@Homard](#): > > probably answer in the next hours very shortly after I replied they have gotten back to me again and told me that they are currently talking to the third party. The arbitrator is giving me some **very** valuable information about the trading process for which I am very grateful 😃 will update again later on whatever happens @Homard ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 16, 2018, 10:08am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/5 "2018-10-16T10:08:35Z")
Yeah, don’t use cmd+o unless there is an issue that will certainly cause the trade to fail. ---
**Author:** ![justB](https://bisq.community/letter_avatar/justb/32/5_5575768a8748004e209b776fc1b2916d.png) [@justB](https://bisq.community/u/justB)\ **Post date:** [October 17, 2018, 12:22am UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/6 "2018-10-17T00:22:10Z")
Update: I’ve been speaking with the arbitrator, he informed me a little more about what the opt+o command is supposed to be used for. @alexej996 thank you for your input, I hope that this will be solved soon… I sent my funds thursday of last week. If anything, I really want my security deposit back- it was .05 btc ☹ Does anyone know how to reclaim the security deposit if my trade is never resolved? ---
**Author:** ![justB](https://bisq.community/letter_avatar/justb/32/5_5575768a8748004e209b776fc1b2916d.png) [@justB](https://bisq.community/u/justB)\ **Post date:** [October 17, 2018, 2:26pm UTC](https://bisq.community/t/resolved-need-help-btc-seller-not-confirming-nat-bank-transfer/6405/7 "2018-10-17T14:26:55Z")
UPDATE: Fees arrive and funds were paid out. Thank you so much to all who provided input and especially to the arbitrator. You guys are the best!