# \[Resolved\] Ticket closed after I payed € and I didn´t receive my BTC **URL:** \ **Category:** Support\ **Created:** [October 19, 2018, 11:45pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440 "2018-10-19T23:45:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 19, 2018, 11:45pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/1 "2018-10-19T23:45:45Z")
I opened a ticket because I took an order to buy BTC and, after sending the money, the program got stuck and I couldn´t confirm I started payment. I received message from arbitrator saying he would check if seller had received the money. After seller confirmed he did, the arbitrator closed the ticket but I didn´t received the BTC I had already payed for. I closed the Bisq program and when I tried to open it again, I got an error message saying there was a duplicated transaction and the program could not be opened. With the seed words I recovered the BTC I had in Bisq, except this last BTC amount. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 20, 2018, 12:01am UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/2 "2018-10-20T00:01:57Z")
That is a very rare error, but it should be recoverable. If you didn’t create a backup from the app and you haven’t deleted the old data directory where you can’t open Bisq, you can try perhaps recovering from rolling backups inside ‘btc\_mainnet/wallet/backup’ as your wallet seems corrupted. Make sure you don’t lose any files in the process and always keep backups of every file you replace, just in case. It would be useful if you know the ID of your last trade and the arbitrator so we can make sure those funds were successfully sent to your address. If you know txid of transactions associated with that trade, that would also help. PS: You can also read [this](https://bisq.community/t/wallet-problem-connection-to-the-bitcoin-network-failed-because-of-an-error-org-bitcoinj-wallet-unreadablewalletexception-wallet-contains-duplicate-trasnaction/5413) topic where a user had a similar issue some time ago. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 20, 2018, 5:55pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/3 "2018-10-20T17:55:03Z")
The tx ID is: 783944. And the arbitrators accepted in my account are only: 3b7cft5k4ae6a236.onion:9999 3de2y2bhifakoa7m.onion:9999 Which file should I substitute bisq\_BSQ.wallet or bisq\_BTC.wallet from ‘btc\_mainnet/wallet/backup’? Thank you so much for your help! ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 20, 2018, 6:46pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/4 "2018-10-20T18:46:09Z")
The block funds amount I should receive is around 0.122366 btc and these are some of the log file items: oct-17 01:24:41.146 [JavaFX Application Thread] INFO b.c.n.a.DisputeMsgEvents: We got a dispute added. id=783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080\_-1504094908, tradeId=783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080 oct-17 01:24:41.201 [JavaFX Application Thread] INFO b.c.a.DisputeManager: Send OpenNewDisputeMessage to peer 3b7cft5k4ae6a236.onion:9999. tradeId=783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080, openNewDisputeMessage.uid=b14ec2fb-dfc6-47ba-808f-de04eae0eb42, disputeCommunicationMessage.uid=ce285baf-a5fe-4e69-90c5-dcbf8998d4ec oct-18 06:41:13.645 [JavaFX Application Thread] WARN b.c.a.BisqSetup: You have locked up funds from a failed trade. Locked up balance: 0.01 BTC Deposit tx address: 1JuKxXGr1rXqt1wfA5Sk6K9egRrmsKb4uz Trade ID: 783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080. Please open a support ticket by selecting the trade in the pending trades screen and clicking “alt + o” or “option + o”." oct-20 19:44:39.559 [JavaFX Application Thread] INFO b.c.n.a.DisputeMsgEvents: We got a dispute added. id=783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080\_-1504094908, tradeId=783944-e9435b81-ea3d-4684-b11f-0c1ad36b538f-080 ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 20, 2018, 7:01pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/5 "2018-10-20T19:01:12Z")
> [@MSL](#): > > bisq\_BTC.wallet bisq\_BTC.wallet is the one that holds bitcoins. BSQ one is for the upcoming DAO. ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [October 20, 2018, 7:25pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/6 "2018-10-20T19:25:03Z")
Contact me at [stibor@protonmail.com](mailto:stibor@protonmail.com), with the tradeID in the subject line using a sender email I can reply to. I will try to do a manual payout and I will need a private key from you. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [November 10, 2018, 8:49pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/7 "2018-11-10T20:49:55Z")
This issue is solved! Thank you so much Keo!