# \[Resolved\] Ticket closed after I payed € and I didn´t receive my BTC

**URL:** <https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440>\
**Category:** Support\
**Created:** [October 19, 2018, 11:45pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440 "2018-10-19T23:45:45Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [October 20, 2018, 7:25pm UTC](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440/6 "2018-10-20T19:25:03Z")

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Contact me at [stibor@protonmail.com](mailto:stibor@protonmail.com), with the tradeID in the subject line using a sender email I can reply to. I will try to do a manual payout and I will need a private key from you.

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_[View the full topic](https://bisq.community/t/resolved-ticket-closed-after-i-payed-and-i-didn-t-receive-my-btc/6440)._