# RESOLVED Trade Got Frozen and my funds locked up?

**URL:** <https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269>\
**Category:** Support\
**Created:** [September 23, 2018, 5:59pm UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269 "2018-09-23T17:59:07Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![redpillsongs](https://bisq.community/letter_avatar/redpillsongs/32/5_5575768a8748004e209b776fc1b2916d.png) [@redpillsongs](https://bisq.community/u/redpillsongs)\
**Post date:** [September 23, 2018, 5:59pm UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/1 "2018-09-23T17:59:07Z")

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Hi, Trade ID: IDZVJP

Basic gist: back in July had an accepted offfer (I was buyer), and the seller’s deposit malfunctioned. Now the trade keeps “Waiting for confirmation” and my attempts to reach arbitration have failed. Can anyone help?

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [September 23, 2018, 6:00pm UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/2 "2018-09-23T18:00:56Z")

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Have you tried reopening a dispute with cmd+o?

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**Author:** ![redpillsongs](https://bisq.community/letter_avatar/redpillsongs/32/5_5575768a8748004e209b776fc1b2916d.png) [@redpillsongs](https://bisq.community/u/redpillsongs)\
**Post date:** [September 24, 2018, 1:22am UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/3 "2018-09-24T01:22:11Z")

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Yes, multiple times

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [September 24, 2018, 1:22am UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/4 "2018-09-24T01:22:43Z")

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Try using cmd+e to withdraw your funds then.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [September 24, 2018, 1:27am UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/5 "2018-09-24T01:27:38Z")

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Please post the arbitrators onion address here. Might be that a dispute message got dropped.

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<div class="post-metadata">

**Author:** ![redpillsongs](https://bisq.community/letter_avatar/redpillsongs/32/5_5575768a8748004e209b776fc1b2916d.png) [@redpillsongs](https://bisq.community/u/redpillsongs)\
**Post date:** [September 24, 2018, 2:35am UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/6 "2018-09-24T02:35:00Z")

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swfmgmb2aoyqxkte.onion:9999 is the arbitrator’s onion address.

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<div class="post-metadata">

**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [September 24, 2018, 3:21am UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/7 "2018-09-24T03:21:05Z")

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The arbitrator closed again. Hope the trade is now in the closed state. Check with cmd+e if the balance is the same as available + reserved balance in the UI.

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<div class="post-metadata">

**Author:** ![redpillsongs](https://bisq.community/letter_avatar/redpillsongs/32/5_5575768a8748004e209b776fc1b2916d.png) [@redpillsongs](https://bisq.community/u/redpillsongs)\
**Post date:** [September 24, 2018, 3:01pm UTC](https://bisq.community/t/resolved-trade-got-frozen-and-my-funds-locked-up/6269/8 "2018-09-24T15:01:34Z")

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Yep, it’s resolved, thanks so much for your help!