# \[Resolved\] Trade stuck after receiving money back **URL:** \ **Category:** Support\ **Created:** [October 11, 2018, 9:05pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385 "2018-10-11T21:05:03Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 11, 2018, 9:05pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/1 "2018-10-11T21:05:04Z")
I took a trade to buy BTC, sent the money and the seller didn´t appear to have even seen the message sent to him/her by bisq to confirm reception of money. Trade time completed and I opened support ticket. I had to travel and asked arbitrator if possible to wait until I was back. When I came back had no response from arbitrator and had received the money back. I wrote to arbitrator again and I still have no answer from arbitrator a week after coming back. Deposit in locked funds. Trade ID: vIF0gXeb-1ea87fb1-c8c3-4492-9947-37a116368c46-080 Arbitrator onion address: 3b7cft5k4ae6a236.onion:9999 Maker fee Tx ID: 1e47b9b57b5151c52c3accf12a99d49eaadb233ab9617b761aae20909b2de38a Taker fee Tx ID: 2d8bed6dff5438fb458679e6e3a0c45465ba729e97245724fb1b28daf01312d1 Deposit Tx ID: 74d1708adfc5f148e991a9d74de81f7a31dd3660da6c81c4a82aecbb6340de88 ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 11, 2018, 9:09pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/2 "2018-10-11T21:09:32Z")
This is @keo You can try closing and opening a dispute again with cmd+o, perhaps the message to the arbitrator got lost due to some network issues. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 11, 2018, 9:19pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/3 "2018-10-11T21:19:01Z")
pressing cmd+o doesn´t close the dispute. I don´t know if it is because I have a problem pairing the keyboard and some keys don´t work properly ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [October 11, 2018, 11:08pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/4 "2018-10-11T23:08:26Z")
cmd+o is used to open a dispute, I actually might have been wrong, you might not be able to close the dispute on your own. Maybe only arbitrator can do that. I guess we will just have to wait for keo to respond. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 12, 2018, 9:27am UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/5 "2018-10-12T09:27:32Z")
Ok, thank you Alex ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [October 31, 2018, 12:01pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/6 "2018-10-31T12:01:05Z")
Please, please, please, somebody help me. I still have this trade and ticket stuck at Bisq. Since September 11th!! ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [October 31, 2018, 2:40pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/7 "2018-10-31T14:40:05Z")
As mentioned above, the arbitrator selected for this trade was @keo. He is away for the weekend, and won’t be able to respond before Monday. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [November 3, 2018, 9:57pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/8 "2018-11-03T21:57:47Z")
ok, I will wait until monday ---
**Author:** ![Trader13](https://bisq.community/letter_avatar/trader13/32/5_5575768a8748004e209b776fc1b2916d.png) [@Trader13](https://bisq.community/u/Trader13)\ **Post date:** [November 4, 2018, 12:42pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/9 "2018-11-04T12:42:45Z")
This is crazy. The trade has been stuck since September 11th? Seems i have the same arbitrator ☹ So probably Monday for us as well. Are there any arbitrator fail safes? How can another arbitrator take over if the assigned arbitrator does not respond for an extended period? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 4, 2018, 4:46pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/10 "2018-11-04T16:46:36Z")
No, there really isn’t any other party that can get involved between traders. This is due to a design, but with some off chain trading it might be possible in future when the DAO gets released. You should send @keo a PM so he sees it when he comes back. You can also send him an email at [stibor@protonmail.com](mailto:stibor@protonmail.com) ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [November 4, 2018, 11:31pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/11 "2018-11-04T23:31:52Z")
Ok, thank you ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [November 5, 2018, 9:49pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/12 "2018-11-05T21:49:48Z")
I do not see this dispute in my list of disputes. I can thus not do anything. This seems to be a bug. Keo ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 5, 2018, 10:52pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/13 "2018-11-05T22:52:48Z")
Yes, not sure if there is a way for the trader to reopen a ticket, in case it doesn’t reach the arbitrator. Maybe @ManfredKarrer knows some trick? ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [November 5, 2018, 10:58pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/14 "2018-11-05T22:58:52Z")
I will tell @ManfredKarrer ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [November 6, 2018, 5:43pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/15 "2018-11-06T17:43:44Z")
Yes you can just click cmd+o again to re-open a ticket if u think the msg did not arrive. ---
**Author:** ![MSL](https://bisq.community/letter_avatar/msl/32/5_5575768a8748004e209b776fc1b2916d.png) [@MSL](https://bisq.community/u/MSL)\ **Post date:** [November 7, 2018, 10:59pm UTC](https://bisq.community/t/resolved-trade-stuck-after-receiving-money-back/6385/16 "2018-11-07T22:59:40Z")
Now it is solved! Thank you so much Keo, Manfred, and everyone else who helped!