# Resume transaction after system crash.

**URL:** <https://bisq.community/t/resume-transaction-after-system-crash/13521>\
**Category:** Support\
**Created:** [February 28, 2026, 3:06pm UTC](https://bisq.community/t/resume-transaction-after-system-crash/13521 "2026-02-28T15:06:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ezrabo](https://bisq.community/letter_avatar/ezrabo/32/5_5575768a8748004e209b776fc1b2916d.png) [@ezrabo](https://bisq.community/u/ezrabo)\
**Post date:** [February 28, 2026, 3:06pm UTC](https://bisq.community/t/resume-transaction-after-system-crash/13521/1 "2026-02-28T15:06:25Z")

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Good morning, I was in the middle of a Bitcoin sale transaction when my Windows system became corrupted, and I can no longer turn the computer on. I managed to restore BISQ on another computer, but the transaction does not appear for me to report that I received the amount from the counterparty. How should I proceed to resolve this issue?

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**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Post date:** [February 28, 2026, 3:11pm UTC](https://bisq.community/t/resume-transaction-after-system-crash/13521/2 "2026-02-28T15:11:16Z")

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jump onto matrix at bisq.chat and get the attention of one of the mediators, we will be able to incercept the case and coordinate a manual payout