# Seller cannot receive ClearXchange payment

**URL:** <https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032>\
**Category:** Uncategorized\
**Created:** [December 19, 2016, 1:50pm UTC](https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032 "2016-12-19T13:50:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JimmyC](https://bisq.community/letter_avatar/jimmyc/32/6_22734026db12803ebb3e059622ac3534.png) [@JimmyC](https://bisq.community/u/JimmyC)\
**Post date:** [December 19, 2016, 1:50pm UTC](https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032/1 "2016-12-19T13:50:10Z")

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A seller agreed to sell me BTC using the payment method ClearXchange on Bitsquare. After the blockchain confirmation I got his ClearXchange info but when I try to send the seller the money on ClearXchange it says “Sorry, at this time, this recipient’s bank does not enable its customers to receive person-to-person payments from the clearXchange service. You can add a different recipient, or select Cancel to return to the prior screen.” Any ideas what I should do?

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 19, 2016, 4:07pm UTC](https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032/2 "2016-12-19T16:07:21Z")

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I assume you opened a dispute and we closed that already. Otherwise open a dispute with cmd+o or ctrl+o.

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**Author:** ![rapidcheesecake](https://bisq.community/letter_avatar/rapidcheesecake/32/6_22734026db12803ebb3e059622ac3534.png) [@rapidcheesecake](https://bisq.community/u/rapidcheesecake)\
**Post date:** [December 24, 2016, 6:47pm UTC](https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032/3 "2016-12-24T18:47:35Z")

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I am encountering the same issue. Do I just open the dispute now or do I need to wait the 4 days for the trade period to end? Will the resolution end in me losing my security deposit or the seller?

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**Author:** ![marc](https://bisq.community/letter_avatar/marc/32/6_22734026db12803ebb3e059622ac3534.png) [@marc](https://bisq.community/u/marc)\
**Post date:** [December 25, 2016, 4:13pm UTC](https://bisq.community/t/seller-cannot-receive-clearxchange-payment/1032/4 "2016-12-25T16:13:08Z")

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You can open the dispute right away. Please be patient as it’s holiday season.