# Seller never confirmed that he received fiat, keep getting error receiver could not process message

**URL:** <https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173>\
**Category:** Support\
**Created:** [October 30, 2021, 3:38pm UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173 "2021-10-30T15:38:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bluemainger](https://bisq.community/user_avatar/bisq.community/bluemainger/32/3110_2.png) [@Bluemainger](https://bisq.community/u/Bluemainger)\
**Post date:** [October 30, 2021, 3:38pm UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173/1 "2021-10-30T15:38:28Z")

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I sent a mo and seller has not confirmed the payment, but I have updated to the latest version but I cannot message the arbitrator as I keep getting the message receiver could not process message in the chat. The seller originally asked for the mos to be blank which I thought was kinda weird. My arbiter name is pizza if that helps

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [October 30, 2021, 9:02pm UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173/2 "2021-10-30T21:02:23Z")

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Hi thanks for posting, if you opened mediation it would likely be myself the message was sent to. My name on Bisq is: pazza

I am replying to all messages now so if you do not get a reply in the next hour or so please let me know.

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**Author:** ![Bluemainger](https://bisq.community/user_avatar/bisq.community/bluemainger/32/3110_2.png) [@Bluemainger](https://bisq.community/u/Bluemainger)\
**Post date:** [October 31, 2021, 1:14am UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173/3 "2021-10-31T01:14:49Z")

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The tracking acts like its at the post office waiting for pickup? What do I do this seems like this may be on the postal service

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [October 31, 2021, 11:17pm UTC](https://bisq.community/t/seller-never-confirmed-that-he-received-fiat-keep-getting-error-receiver-could-not-process-message/11173/4 "2021-10-31T23:17:34Z")

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I would recommend communicating with your seller and doing what you can to inform them of where the MO is up to.

Have you opened mediation yet?