# SEPA instant without sender name/IBAN/BIC **URL:** \ **Category:** Support\ **Created:** [April 28, 2024, 6:54am UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935 "2024-04-28T06:54:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![dalbabom12](https://bisq.community/letter_avatar/dalbabom12/32/5_5575768a8748004e209b776fc1b2916d.png) [@dalbabom12](https://bisq.community/u/dalbabom12)\ **Post date:** [April 28, 2024, 6:54am UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/1 "2024-04-28T06:54:41Z")
Hi. I sold bitcoin with SEPA instant method, I received the payment but there is no info on the sender. On the support page they say I have to open a dispute, but why? The SEPA instant are not reversible so what is the problem? Thank you. ---
**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Post date:** [April 28, 2024, 7:20am UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/2 "2024-04-28T07:20:51Z")
triangle scams could be made. It is very strange there is no information about the incoming payment, is it that maybe you are just not seeing it on the banking interface for some reason? Asking the bank directly is always risky, but maybe if you know them to be chill, you could contact them to get those details, something like “I received such and such, it is exactly the amount I was expecting, but for some reason I see no details on the payment information, why is that?” ---
**Author:** ![dalbabom12](https://bisq.community/letter_avatar/dalbabom12/32/5_5575768a8748004e209b776fc1b2916d.png) [@dalbabom12](https://bisq.community/u/dalbabom12)\ **Post date:** [April 28, 2024, 7:33am UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/3 "2024-04-28T07:33:33Z")
Could be my banking interface, but it is strange. I would ask to the bank but today is holiday and the bisq transaction must be confirmed within today. I am transacting with a verified account active for almost 3 years, so it seems strange to me that it is trying something spooky. Also are SEPA instant irreversible? Because if they are, are there any problems? ---
**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Post date:** [April 28, 2024, 3:32pm UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/4 "2024-04-28T15:32:18Z")
sepa instant are not reversible afiak exaclty because they need to be instant. Given the circumstances, if you are sure you see no details at all in the banking interface, I guess you could warn the buyer that you need to wait to confirm the payment details until you bank can reply to you ---
**Author:** ![chocoelvis](https://bisq.community/letter_avatar/chocoelvis/32/5_5575768a8748004e209b776fc1b2916d.png) [@chocoelvis](https://bisq.community/u/chocoelvis)\ **Post date:** [November 19, 2024, 1:45pm UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/5 "2024-11-19T13:45:36Z")
I have similar problem, there is missing name, IBAN/BIC is correct though. Can I safely confirm? My partner is confirmed 5yr old Bisq account. ---
**Author:** ![darawheelan](https://bisq.community/user_avatar/bisq.community/darawheelan/32/3431_2.png) [@darawheelan](https://bisq.community/u/darawheelan)\ **Post date:** [November 20, 2024, 12:30am UTC](https://bisq.community/t/sepa-instant-without-sender-name-iban-bic/11935/6 "2024-11-20T00:30:13Z")
With it being 5 years old I think it would be safe to confirm. If you want to double check you can open mediation and the mediator can confirm the details with the buyer.