# SEPA no/wrong sender name

**URL:** <https://bisq.community/t/sepa-no-wrong-sender-name/4472>\
**Category:** Support\
**Created:** [January 16, 2018, 7:13pm UTC](https://bisq.community/t/sepa-no-wrong-sender-name/4472 "2018-01-16T19:13:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nice2meet](https://bisq.community/letter_avatar/nice2meet/32/5_5575768a8748004e209b776fc1b2916d.png) [@nice2meet](https://bisq.community/u/nice2meet)\
**Post date:** [January 16, 2018, 7:13pm UTC](https://bisq.community/t/sepa-no-wrong-sender-name/4472/1 "2018-01-16T19:13:01Z")

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Hi, I am new to BISQ , and have some doubts about a substantial SEPA - transaction I received, that contains basically no sender name, and mentions only “Frau” as a sender.  
Even if the rest of the transaction is correct, I have no clue if the transaction is arriving from the person I signed the contract with.

My bank could not help me further, explaining, that they have received only that sender-information (“Frau”).  
I never thought that such a transaction is even possible, in a world, where you can’t move without being connected to an ID.

Is somebody out there that had a similar issue? What is the possible timeframe for a SEPA-chargeback?  
I don’t want to activate an arbitrator, and free the funds, but it smells a bit fishy.

And by the way, big thanks to all BISQ contributors for this great decentralised exchange, I don’t understand why not more people are using it, but i think that further sociopath/politician/regulator hurdles will force crypto-lovers to flock to this beautiful place.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 16, 2018, 10:23pm UTC](https://bisq.community/t/sepa-no-wrong-sender-name/4472/2 "2018-01-16T22:23:28Z")

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There have been some problems with people giving different names or something like that.  
You should open a dispute as it was intended. There is no risk in getting the arbitrator involved and this is definitely something that should be sorted out.

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [January 17, 2018, 12:14pm UTC](https://bisq.community/t/sepa-no-wrong-sender-name/4472/3 "2018-01-17T12:14:52Z")

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Thanks, @alexej996. @nice2meet, you can hit CMD-O to open a ticket.