# \[SOLVED\] No response from arbitrator - trade id gJaCIUr **URL:** \ **Category:** Support\ **Created:** [November 3, 2017, 9:15am UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334 "2017-11-03T09:15:58Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 9:15am UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/1 "2017-11-03T09:15:58Z")
My ETH/BTC trade resulted in an dispute (the buyer did not confirm receipt). I received an inital response from my arbitrator that the peer had 48 hours to respond. It has been over a week now and I suspect my messages are not reaching my arbitrator (I’ve had connectivity issues with the BISQ app recently, which might be the cause here). How do we approach this situation? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [November 3, 2017, 3:59pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/2 "2017-11-03T15:59:26Z")
Can you post the onion address of your arbitrator (see in trade details when u click in the ID). Maybe the message did not arrive. Once we checked if the arbitrators received it or not I will tell you how to re-open the case. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 4:01pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/3 "2017-11-03T16:01:57Z")
my arbitrator: swfmgmb2aoyqxkte.onion:9999 ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 5:06pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/4 "2017-11-03T17:06:04Z")
Hi, this was my trade. I had closed it out days ago. Looks like something went wrong. Digging into it now. Please stand by. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 5:09pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/5 "2017-11-03T17:09:57Z")
I have re-opened and re-closed this trade. Waiting now to see if the payout transaction occurs as expected this time. I’ll keep an eye on it and confirm. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 5:31pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/6 "2017-11-03T17:31:02Z")
Update: As I was reviewing the message history for the freshly closed dispute the following error was displayed: **Error: tradersMultiSigKeyPair must not be null** No payout tx as of yet. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 5:49pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/7 "2017-11-03T17:49:39Z")
Yeah, this is a known issue, I can explain why it happens later. @snakes, it sounds like your Bisq client is online? I’m going to re-open and re-close this one more time, in a way that should have your client sign the multi-sig transaction. I’ll send you a message first. Please respond to me so I know for sure you’re online, and then I’ll close it out. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 5:52pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/8 "2017-11-03T17:52:58Z")
I’m online and I see your message in my Bisq app. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 5:56pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/9 "2017-11-03T17:56:53Z")
Have you responded? If so, I do not see your response. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 5:59pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/10 "2017-11-03T17:59:44Z")
I’m seeing your message but there is no input field open in the app (because the dispute is in status: closed?) ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 6:03pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/11 "2017-11-03T18:03:21Z")
Hm. that should not be the case. I reopened the ticket. Could you close and reopen Bisq, just in case this makes a difference? @ManfredKarrer, does this sound familiar to you? A situation where I have re-opened a ticket, but the trading parties do not see it as re-opened on their side? ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 6:09pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/12 "2017-11-03T18:09:02Z")
Restarting Bisq did not change the situation for me. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 6:10pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/13 "2017-11-03T18:10:53Z")
Ok. Stand by. We’ll do a manual payout. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 6:24pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/14 "2017-11-03T18:24:43Z")
Ok, please see the chat messages in your Bisq client. I’ve given you instructions there about how we’ll do the manual payout. You won’t be able to respond to me in in-app chat, because of the problem with your ticket being closed. Do you have access to any other form of encrypted chat? For example, PGP-encrypted email or using Keybase chat? (I am [https://keybase.com/cbeams](https://keybase.com/cbeams)). It is important that you send me your answers via a secure channel, because it’s going to include your private key that we’ll use to sign the multisig payout transaction manually. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 6:56pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/15 "2017-11-03T18:56:22Z")
No new messages in my app, unfortunately. I’m assuming you meant keybase. **io**. I’ve created a profile now - [https://keybase.io/cryptosnakes](https://keybase.io/cryptosnakes) and I’ll message you shortly. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 6:59pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/16 "2017-11-03T18:59:43Z")
Yes, that’s right. I’ll look out for your message, thanks. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 3, 2017, 7:39pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/17 "2017-11-03T19:39:17Z")
Just following up here, @snakes and I completed a manual payout per the instructions at [https://github.com/bisq-network/docs/blob/master/exchange/howto/manual-dispute-payout.adoc#trader-instructions](https://github.com/bisq-network/docs/blob/master/exchange/howto/manual-dispute-payout.adoc#trader-instructions), and the multisig payout is now complete. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [November 3, 2017, 7:40pm UTC](https://bisq.community/t/solved-no-response-from-arbitrator-trade-id-gjaciur/3334/18 "2017-11-03T19:40:57Z")
Thank you for solving this!