# \[Solved\] Portfolio / Failed **URL:** \ **Category:** Support\ **Created:** [September 4, 2018, 4:50am UTC](https://bisq.community/t/solved-portfolio-failed/6113 "2018-09-04T04:50:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 4, 2018, 4:50am UTC](https://bisq.community/t/solved-portfolio-failed/6113/1 "2018-09-04T04:50:37Z")
Trade ID y2zga-d8125fb7-3ee4-4c3a-bf02-2c333c18a7fa-080 failed because of “A timeout occurred.” Taker fee published, so I have paid the taker fee. I have no possibility to open a support ticket in the “Failed” tab. How to resolve, at least get the fee refunded? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [September 4, 2018, 5:59am UTC](https://bisq.community/t/solved-portfolio-failed/6113/2 "2018-09-04T05:59:38Z")
> [@haraldms](#): > > I have no possibility to open a support ticket in the “Failed” tab. Normally you: - select the trade for which you need support - click ctrl+o or cmd+o or alt+o (depends on your OS) , and you’re done Before contacting the support, you may also do ctrl+e or cmd+e which opens the emergency wallet tool and shows you the state of the internal wallet. What does it say ? Also, what’s your OS, and which Bisq version do you use ? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [September 4, 2018, 10:41am UTC](https://bisq.community/t/solved-portfolio-failed/6113/3 "2018-09-04T10:41:05Z")
Yes that is normal as no deposit tx was created it would not make sense to go to arbitration. For the lost trade fee PM me your address and the trade fee tx ID and I will refund you. ---
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 4, 2018, 8:29pm UTC](https://bisq.community/t/solved-portfolio-failed/6113/4 "2018-09-04T20:29:45Z")
Thank you Manfred, I sent a PM. ---
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 4, 2018, 8:32pm UTC](https://bisq.community/t/solved-portfolio-failed/6113/5 "2018-09-04T20:32:13Z")
And a hint for cleaning up transactions that got stuck: In bisq / Settings / Network Info / Delete SPV file and resync Then twice restarted and all mess gets cleared up. ---
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 4, 2018, 8:40pm UTC](https://bisq.community/t/solved-portfolio-failed/6113/6 "2018-09-04T20:40:14Z")
@Homard Alt+0 does not work in the “failed tab”. OS Debian 9.5 “stretch” on a vserver in Falkenstein/Sachsen, connected through VNC from home, a vserver is the best solution to have bisq running 24h/7d Bisq 0.8.0 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [September 5, 2018, 5:05am UTC](https://bisq.community/t/solved-portfolio-failed/6113/7 "2018-09-05T05:05:55Z")
> [@haraldms](#): > > In bisq / Settings / Network Info / Delete SPV file and resync > Then twice restarted and all mess gets cleared up. Did this work in your specific case “timeout occured” case ? ---
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 5, 2018, 8:46am UTC](https://bisq.community/t/solved-portfolio-failed/6113/8 "2018-09-05T08:46:23Z")
No, it was just one of the things I tried before. Taker fee paid “timeout” was not solved. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [September 13, 2018, 3:53am UTC](https://bisq.community/t/solved-portfolio-failed/6113/9 "2018-09-13T03:53:44Z")
To start over with a new fresh data directory might help. See: [Switching to a new data directory](https://bisq.community/t/switching-to-a-new-data-directory/1697) and: [Carry over account age witness to new data directory](https://bisq.community/t/carry-over-account-age-witness-to-new-data-directory/5605) ---
**Author:** ![haraldms](https://bisq.community/letter_avatar/haraldms/32/5_5575768a8748004e209b776fc1b2916d.png) [@haraldms](https://bisq.community/u/haraldms)\ **Post date:** [September 14, 2018, 7:22pm UTC](https://bisq.community/t/solved-portfolio-failed/6113/10 "2018-09-14T19:22:13Z")
Thank you Manfred. I may need this when I move to another computer/server. Problem solved.