# (Solved) Trade canceled with the help of the arbitrator, but payouts did not happen yet

**URL:** <https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937>\
**Category:** Support\
**Created:** [August 9, 2018, 8:32am UTC](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937 "2018-08-09T08:32:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![openoms](https://bisq.community/letter_avatar/openoms/32/5_5575768a8748004e209b776fc1b2916d.png) [@openoms](https://bisq.community/u/openoms)\
**Post date:** [August 9, 2018, 8:32am UTC](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937/1 "2018-08-09T08:32:59Z")

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Hi!  
I have a canceled trade where the deposited funds are not paid out yet neither to the buyer nor the seller. The arbitrator is: 3b7cft5k4ae6a236.onion:9999 and the trade ID is: 98543586-b48551ca-0799-4a91-a8b8-07d7c5dc8d49-071 .  
I cannot message the arbitrator any more on bisq because the ticket is closed.  
Can some help with facilitating this payout please?

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [August 9, 2018, 8:45am UTC](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937/2 "2018-08-09T08:45:41Z")

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Hello,

Did you try Settings/Network info / Resync SPV chain ?

Do you have open trades at the moment ?

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<div class="post-metadata">

**Author:** ![openoms](https://bisq.community/letter_avatar/openoms/32/5_5575768a8748004e209b776fc1b2916d.png) [@openoms](https://bisq.community/u/openoms)\
**Post date:** [August 9, 2018, 9:25am UTC](https://bisq.community/t/solved-trade-canceled-with-the-help-of-the-arbitrator-but-payouts-did-not-happen-yet/5937/3 "2018-08-09T09:25:49Z")

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And the payouts went through now. Thank you.

Homard: I was monitoring the addresses on [https://www.blockonomics.co](https://www.blockonomics.co) and in electrum as well, to make sure it was not a bisq sync issue.