# Still waiting until payment has started **URL:** \ **Category:** Support\ **Created:** [September 4, 2018, 10:23am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116 "2018-09-04T10:23:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Petyr-Baelish](https://bisq.community/user_avatar/bisq.community/petyr-baelish/32/2109_2.png) [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Post date:** [September 4, 2018, 10:23am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/1 "2018-09-04T10:23:51Z")
On Saturday 01 September I placed an offer to sell Bitcoin (Trade ID: 2imudjff). The offer was quickly taken and the trade process moved to “Wait until payment has started”. The problem is that nothing has changed since then. I can only assume that the buyer still has not started the payment. I have also checked my bank account and no payment has arrived either. The payment method is SEPA so it should be a really straight forward process but now I am concerned that even if the buyer starts the payment that it will not complete on time. What should I do? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [September 4, 2018, 10:29am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/2 "2018-09-04T10:29:03Z")
Did you already trade with this buyer ? or was it the first time ? Is there something in the “failed trades” tab ? (I guess not, but better to be sure). ---
**Author:** ![Petyr-Baelish](https://bisq.community/user_avatar/bisq.community/petyr-baelish/32/2109_2.png) [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Post date:** [September 4, 2018, 10:33am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/3 "2018-09-04T10:33:37Z")
Hi Homard, Thank you for your reply. I havd not traded with the buyer before and I do not see any failed trade. The app just says that it is waiting on the buyer to start the payment, but it has been like this since Saturday. I also forgot to mention that I am using Bisq v0.8.0 so I doubt that it is from a bug. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [September 4, 2018, 10:45am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/4 "2018-09-04T10:45:54Z")
SEPA has 6 days max. trade period, so you have to wait until that is over and then the app shows a “open dispute” button. So once that is over click that to open a dispute. In case the peer has not paid you will receive his security deposit as compensation. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [September 4, 2018, 10:46am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/5 "2018-09-04T10:46:43Z")
2 or 3 days is rather usual with SEPA. Given there’s a sunday, even more. (In France the banks are closed sunday+monday). So I guess you could still wait a bit. Anyway, when the time has expired, you will be able to open a dispute. (ctrl+o or cmd+o depending on your OS). Then, if your buyer didn’t pay, you’ll get your BTC back (they’re actually locked in a multisig address). You’ll also get the buyer’s security deposit as compensation. ---
**Author:** ![Petyr-Baelish](https://bisq.community/user_avatar/bisq.community/petyr-baelish/32/2109_2.png) [@Petyr-Baelish](https://bisq.community/u/Petyr-Baelish)\ **Post date:** [September 4, 2018, 10:52am UTC](https://bisq.community/t/still-waiting-until-payment-has-started/6116/6 "2018-09-04T10:52:50Z")
OK guys Thank you. I guess I will just have to wait the final 3 days and see does anything change. If not then I will open a dispute. Thanks again.👍