# Stuck on 3/4 Hidden Service Published V9.3 **URL:** \ **Category:** Support\ **Created:** [January 13, 2019, 12:04am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908 "2019-01-13T00:04:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 13, 2019, 12:04am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/1 "2019-01-13T00:04:25Z")
Hello, Ive made multiple trades on bisq before and about two weeks ago when I loaded up the app it gets stuck on 3/4 hidden service published and will stay stuck here for hours. I was having this issue on V9.1 so I updated to 9.3 and still same issue. Ive made a backup of my directory and deleted everything and reinstalled. This worked the first try until about the 3rd time I opened the app, then It started getting stuck again. Ive deleted everything again reinstalled with a fresh directory but still stays stuck. Not sure what to do at this point Im on MacOS 10.14.2 ![image](https://bisq.community/uploads/default/original/2X/a/a681ebfe17f299cda92a666daf26412c3abc82d7.png) ---
**Author:** ![donacid](https://bisq.community/letter_avatar/donacid/32/5_5575768a8748004e209b776fc1b2916d.png) [@donacid](https://bisq.community/u/donacid)\ **Post date:** [January 13, 2019, 1:36am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/2 "2019-01-13T01:36:23Z")
Try connecting with a vpn. Sometimes your IP can get blacklisted by the TOR network? I can’t really explain you the technical side, but for me trying with a VPN/different IP usually sorted this problem. ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 13, 2019, 6:42am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/3 "2019-01-13T06:42:55Z")
Tried a VPN already. Still same problem ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 13, 2019, 8:28am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/4 "2019-01-13T08:28:55Z")
Can you get to the menu for deleting outdated Tor files? Not sure if you can do that if you can’t get the app to start in the first place. You can maybe look at the log file to try and find some errors or something. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 13, 2019, 9:07am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/5 "2019-01-13T09:07:44Z")
@httphive , do you have an AV (AntiVirus) running ? (or maybe some firewall ?) (This is a frequent cause for such behaviour.) ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 13, 2019, 10:30pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/6 "2019-01-13T22:30:46Z")
yes after a while that menu will pop up and ive tried that but still get the same issue after it restarts. Also Ive opened the log file but not to sure what to look for as im not a developer. ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 13, 2019, 10:31pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/7 "2019-01-13T22:31:50Z")
Only form of protection I have installed is malwarebytes. But ive had this installed before this issue even occurred ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 13, 2019, 11:47pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/8 "2019-01-13T23:47:52Z")
please help @ManfredKarrer ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 14, 2019, 6:22am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/9 "2019-01-14T06:22:15Z")
There have already been issues with peoples using malwarebytes and solved by shutting it down and reinstalling properly. → [BISQ v0.9.0 Update Failed - #10 by donacid](https://bisq.community/t/bisq-v0-9-0-update-failed/6707/10) See also > [@IP's related to tor.exe blocked by Malewarebytes](https://bisq.community/t/ips-related-to-tor-exe-blocked-by-malewarebytes/1791/4): > > Haha… Should I correct it? slight_smile AV don’t like tor too much. If reinstalling, please do all the necessary backups before. Please, also keep us informed. ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 16, 2019, 5:19am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/10 "2019-01-16T05:19:48Z")
I have uninstalled Malwarebytes, deleted all realated files and directories & delete bisq along with directory. I restart my mac donwload the bisq.dmg, open the app and still get stuck on 3/4 hidden services. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 16, 2019, 7:11am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/11 "2019-01-16T07:11:35Z")
Hello, Under Mac OS, there is a bisq.log file at /Users/username/Library/Application Support/Bisq You can either post the last lines here (there should be no personal info in the log, but please verify however before posting), Or send me this log file so I could have a look (send me a PM). This should help us to understand what is happening. ---
**Author:** ![httphive](https://bisq.community/letter_avatar/httphive/32/5_5575768a8748004e209b776fc1b2916d.png) [@httphive](https://bisq.community/u/httphive)\ **Post date:** [January 16, 2019, 7:01pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/12 "2019-01-16T19:01:59Z")
Sent you a PM. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 16, 2019, 9:17pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/13 "2019-01-16T21:17:51Z")
ok, I’ll have a look. ---
**Author:** ![au\_Bits](https://bisq.community/user_avatar/bisq.community/au_bits/32/2790_2.png) [@au\_Bits](https://bisq.community/u/au_Bits)\ **Post date:** [January 28, 2019, 10:48am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/14 "2019-01-28T10:48:52Z")
Having an issue like this now on two Ubuntu boxes. 18.04 and 18.10 - Any advice or a solution would be welcomed. ---
**Author:** ![NCKoeter](https://bisq.community/letter_avatar/nckoeter/32/5_5575768a8748004e209b776fc1b2916d.png) [@NCKoeter](https://bisq.community/u/NCKoeter)\ **Post date:** [February 10, 2019, 12:36pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/15 "2019-02-10T12:36:15Z")
i am getting this issue randomly here and there as well cannot really tell what the problem ist. always connecting through VPN but the issue seems to happen very randomly. then i close and after rebooot it might work or might not ---
**Author:** ![grace](https://bisq.community/letter_avatar/grace/32/5_5575768a8748004e209b776fc1b2916d.png) [@grace](https://bisq.community/u/grace)\ **Post date:** [February 20, 2019, 8:28am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/16 "2019-02-20T08:28:51Z")
Having a similar issue with **Bisq 0.9.3** on **Tails 3.10.1**. To enable Bisq to use the platform native **Tor 0.3.4.8** , I have inserted an iptables rule allowing localhost access to port 9052, copied the Tor authcookie to a readable location and finally, started Bisq with `--torControlPort=9052` and `--torControlCookie=control.authcookie` Everything appears to start up OK initially, but does not progress past step 3/4, specifically: - bitcoin peers get connected and wallet gets synchronized with mainnet - hidden service gets published - I get a healthy amount of outbound P2P peers, with roundtrips under 5000ms - I get 1-2 _inbound_ connections to the onion service as well, with traffic flowing in both directions - can see the orderbook and past trades - can see the exchange rate However, some things don’t work as intended, ultimately resulting in complete unusability: - “create new offer” fails with “_no arbitrators available_” - in one singular case when I was allowed to create an offer, publishing the offer failed with “_You need to wait until you are fully connected to the network. That might take up to about 2 minutes at startup_” (not the case, it was more than 6 hours from Bisq startup) Can anyone please help? Happy to answer any questions or requests for diagnostic information. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [February 20, 2019, 8:41am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/17 "2019-02-20T08:41:25Z")
@grace , Bisq’s next release (v0.9.4) will be available in the very next days. Some things have been changed/improved concerning Tor usage. So, I suggest you wait this next release and redo your tests. We’ll then see if the mentioned issues are still present. (As far as I remember, each time a user mentions using Bisq on Tails … there are issues) ---
**Author:** ![grace](https://bisq.community/letter_avatar/grace/32/5_5575768a8748004e209b776fc1b2916d.png) [@grace](https://bisq.community/u/grace)\ **Post date:** [February 25, 2019, 9:47am UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/18 "2019-02-25T09:47:11Z")
@Homard, thanks for your message. I have bad news and good news. The bad news is that the upgrade to 0.9.4 hasn’t made any difference in the problem reported above. If anything, the “exchange. decentralized” splash seems to stay on screen longer than before. But there’s no progress past step 3/4 even after 24h of waiting. Does anyone know what step 4 of 4 is, and what it needs to complete? The good news is that I’m still here and happy to help with any information that you guys may find useful. > [@Homard](#): > > As far as I remember, each time a user mentions using Bisq on Tails … there are issues Tails is Debian (a fully supported platform) with a slightly more adversarial set of config defaults. Shouldn’t cause any showstopper issues. Also, I notice similar reports from OSX and Ubuntu users in this thread so it seems it’s not a Tails-only issue. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 25, 2019, 1:49pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/19 "2019-02-25T13:49:53Z")
It would be great if issue was created on [GitHub](https://github.com/bisq-network/bisq/issues) for this or mentioned to devs in [Slack](https://bisq.network/slack-invite). ---
**Author:** ![grace](https://bisq.community/letter_avatar/grace/32/5_5575768a8748004e209b776fc1b2916d.png) [@grace](https://bisq.community/u/grace)\ **Post date:** [February 26, 2019, 2:10pm UTC](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908/20 "2019-02-26T14:10:05Z")
> [@grace](#): > > Does anyone know what step 4 of 4 is, and what it needs to complete? On a closer look at the logs, it appears that my test installation has a stubborn inability to open and maintain even one connection to seed nodes (no problem opening and receiving connections to regular peers, only seeds are affected). The “3/4” problem and also the “arbitrators” warning might be related to this. > [@alexej996](#): > > It would be great if issue was created on [GitHub](https://github.com/bisq-network/bisq/issues) for this or mentioned to devs in [Slack](https://bisq.network/slack-invite). Thanks for the suggestion, unfortunately I’m not on either of these services (not a software developer). [Next page](https://bisq.community/t/stuck-on-3-4-hidden-service-published-v9-3/6908.md?page=2)