# Stuck on disabled payment confirmation button - dispute opened - arbitrator not answering

**URL:** <https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126>\
**Category:** Uncategorized\
**Created:** [July 25, 2019, 8:22am UTC](https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126 "2019-07-25T08:22:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![thirtyTwo](https://bisq.community/letter_avatar/thirtytwo/32/6_22734026db12803ebb3e059622ac3534.png) [@thirtyTwo](https://bisq.community/u/thirtyTwo)\
**Post date:** [July 25, 2019, 8:22am UTC](https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126/1 "2019-07-25T08:22:17Z")

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Hello @keo - there is a dispute open after a late payment confirmation.  
Trade dates from 2019/07/02  
The confirm payment button is greyed out since days, the trading period has lapsed.

Payment Id: ideOa-71e37567-3003-48aa-a89a-b8b1c8c06406-081  
Arbitrator: s6yrrpezc3zp6biy - probably you.

I seem to receive no answers from you after several attempts. May be a bisq problem?  
I restarting the app on a daily manner in order to avoid missing something.

Is there a chance to confirm the payment and unlock the funds to the buyer?

best regards

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/6_22734026db12803ebb3e059622ac3534.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [July 25, 2019, 8:25am UTC](https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126/2 "2019-07-25T08:25:58Z")

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Hello,  
Please notice that you can also use PM on this forum (if you would like to stay more private).

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**Author:** ![thirtyTwo](https://bisq.community/letter_avatar/thirtytwo/32/6_22734026db12803ebb3e059622ac3534.png) [@thirtyTwo](https://bisq.community/u/thirtyTwo)\
**Post date:** [July 25, 2019, 8:26am UTC](https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126/3 "2019-07-25T08:26:45Z")

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Thanks for the hint. My PM two days ago was not answered either.

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [July 26, 2019, 7:31am UTC](https://bisq.community/t/stuck-on-disabled-payment-confirmation-button-dispute-opened-arbitrator-not-answering/8126/4 "2019-07-26T07:31:38Z")

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Just checking, you’re the taker, right? Can you see that your take offer transaction was published and has confirmation on the Bitcoin blockchain?