# Stuck on Launch screen

**URL:** <https://bisq.community/t/stuck-on-launch-screen/11979>\
**Category:** Support\
**Created:** [May 15, 2024, 1:18am UTC](https://bisq.community/t/stuck-on-launch-screen/11979 "2024-05-15T01:18:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![cesarpim](https://bisq.community/letter_avatar/cesarpim/32/5_5575768a8748004e209b776fc1b2916d.png) [@cesarpim](https://bisq.community/u/cesarpim)\
**Post date:** [May 15, 2024, 1:18am UTC](https://bisq.community/t/stuck-on-launch-screen/11979/1 "2024-05-15T01:18:43Z")

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Today whenever I launch bisq, after entering password, it doesn’t get passed the launch screen. It shows that it’s synced with bitcoin mainnet, shows the block and fee rate, says 3/4 hidden service published, 6 bitcoin peers and 8 bisq peers but doesn’t show the bisq interface.

What is the problem? Is it the 3/4 hidden service published? What can I do?

Thank you.

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**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Post date:** [May 15, 2024, 2:07pm UTC](https://bisq.community/t/stuck-on-launch-screen/11979/2 "2024-05-15T14:07:13Z")

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Usual remedies are restarting, or deleting the contents of the “tor” folder in the data directory, except the hiddenservice folder which you need to keep. Try one or both

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<div class="post-metadata">

**Author:** ![cesarpim](https://bisq.community/letter_avatar/cesarpim/32/5_5575768a8748004e209b776fc1b2916d.png) [@cesarpim](https://bisq.community/u/cesarpim)\
**Post date:** [May 15, 2024, 10:44pm UTC](https://bisq.community/t/stuck-on-launch-screen/11979/3 "2024-05-15T22:44:12Z")

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Restarting already tried. Deleting the tor folder except hiddenservice folder did it now and didn’t solve 😧

It’s this folder, right?  
C:\Users\User\AppData\Roaming\Bisq\btc\_mainnet\tor  
No luck ☹

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<div class="post-metadata">

**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Post date:** [May 18, 2024, 2:21pm UTC](https://bisq.community/t/stuck-on-launch-screen/11979/4 "2024-05-18T14:21:55Z")

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for what it’s worth, I am experiencing this issue too, I connect to my own bitcoin node and still I see it hanging at 3/4 for a much longer time than expected

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<div class="post-metadata">

**Author:** ![cesarpim](https://bisq.community/letter_avatar/cesarpim/32/5_5575768a8748004e209b776fc1b2916d.png) [@cesarpim](https://bisq.community/u/cesarpim)\
**Post date:** [May 20, 2024, 1:38pm UTC](https://bisq.community/t/stuck-on-launch-screen/11979/5 "2024-05-20T13:38:45Z")

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I’ve managed to make it occasionally work with your solution. But not always… Also, been having issues with having less than 4 bitcoin network peers most of the time (usually just 2 or 3)…

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<div class="post-metadata">

**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Post date:** [May 21, 2024, 7:50pm UTC](https://bisq.community/t/stuck-on-launch-screen/11979/6 "2024-05-21T19:50:13Z")

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blame it on whoever is ddosing tor ☹  
you can disable tor for bitcoin nodes under settings \> network, but then your connection wouldn’t be private anymore