# Stuck on the installation

**URL:** <https://bisq.community/t/stuck-on-the-installation/6856>\
**Category:** Support\
**Created:** [January 2, 2019, 12:25pm UTC](https://bisq.community/t/stuck-on-the-installation/6856 "2019-01-02T12:25:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jadoski](https://bisq.community/letter_avatar/jadoski/32/5_5575768a8748004e209b776fc1b2916d.png) [@Jadoski](https://bisq.community/u/Jadoski)\
**Post date:** [January 2, 2019, 12:25pm UTC](https://bisq.community/t/stuck-on-the-installation/6856/1 "2019-01-02T12:25:58Z")

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Hello .I can’t get past the 1/4 initializing to a Tor network stage…bisq app keeps shutting itself down. Windows 7 64 bit

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [January 2, 2019, 1:05pm UTC](https://bisq.community/t/stuck-on-the-installation/6856/2 "2019-01-02T13:05:07Z")

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Hello,  
Do you have an AV (AntiVirus) running, or Tor ? or Torbrowser ?  
(Bisq v0.9.1 I presume).

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 2, 2019, 6:02pm UTC](https://bisq.community/t/stuck-on-the-installation/6856/3 "2019-01-02T18:02:58Z")

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Try restarting the PC first, if it keeps happening you can try to look at the log file for any errors.