# Support communication using keybase

**URL:** <https://bisq.community/t/support-communication-using-keybase/8680>\
**Category:** Uncategorized\
**Created:** [November 8, 2019, 8:00am UTC](https://bisq.community/t/support-communication-using-keybase/8680 "2019-11-08T08:00:24Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![horst](https://bisq.community/letter_avatar/horst/32/6_22734026db12803ebb3e059622ac3534.png) [@horst](https://bisq.community/u/horst)\
**Post date:** [November 8, 2019, 8:00am UTC](https://bisq.community/t/support-communication-using-keybase/8680/1 "2019-11-08T08:00:24Z")

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in the great Bisq software there is a message function in the tickets. Now I have an open ticket and according to mediator I have to contact him via keybase.  
What are the reasons for continuing the communication via keybase? I have to leave an email address and the TradeIds. Here I spread trade information by an additional way. Must that be?  
If this is absolutely necessary: what information is sent to the stored email address? I would reserve the right to deposit a one-time email address.