# Support does not answer, no reaction

**URL:** <https://bisq.community/t/support-does-not-answer-no-reaction/5996>\
**Category:** Support\
**Created:** [August 21, 2018, 7:53pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996 "2018-08-21T19:53:44Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\
**Post date:** [August 21, 2018, 7:53pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/1 "2018-08-21T19:53:44Z")

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Support does not answer, no reaction. Trade-ID 982951

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [August 21, 2018, 7:54pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/2 "2018-08-21T19:54:48Z")

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What is the onion address of the arbitrator? You can see it when clicking the trade ID.

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**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\
**Post date:** [August 21, 2018, 9:58pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/3 "2018-08-21T21:58:47Z")

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3n4usljakx6nn6pb.onion:9999

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [August 21, 2018, 10:02pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/4 "2018-08-21T22:02:33Z")

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For how long has the arbitrator not responded?  
They are usually trying to respond at least every 24h.

I am not sure whose address that is. I guess they changed the addresses recently.

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**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\
**Post date:** [August 21, 2018, 10:11pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/5 "2018-08-21T22:11:40Z")

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Sorry! 3b7cft5k4ae6a236.onion:9999 since 14.08.2018 no answer

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [August 21, 2018, 10:19pm UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/6 "2018-08-21T22:19:04Z")

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Can you try to re-open the dispute. Go to the trade and click cmd+o.

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**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\
**Post date:** [August 22, 2018, 4:27am UTC](https://bisq.community/t/support-does-not-answer-no-reaction/5996/7 "2018-08-22T04:27:47Z")

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has worked