# Support message issue

**URL:** <https://bisq.community/t/support-message-issue/8940>\
**Category:** Support\
**Created:** [February 3, 2020, 8:45pm UTC](https://bisq.community/t/support-message-issue/8940 "2020-02-03T20:45:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HPTower](https://bisq.community/letter_avatar/hptower/32/5_5575768a8748004e209b776fc1b2916d.png) [@HPTower](https://bisq.community/u/HPTower)\
**Post date:** [February 3, 2020, 8:45pm UTC](https://bisq.community/t/support-message-issue/8940/1 "2020-02-03T20:45:55Z")

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Seller does not release BTC nor does he not reply to chat. I started support ticket on Bisq and sent message to support but message just spins in circle after hitting send saying sending message but it doesn’t look like it’s being sent.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [February 3, 2020, 9:45pm UTC](https://bisq.community/t/support-message-issue/8940/2 "2020-02-03T21:45:33Z")

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You can contact mediators/arbitrators on keybase in #support channel. Forum has been kinda phased out as an official place for support.

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**Author:** ![HPTower](https://bisq.community/letter_avatar/hptower/32/5_5575768a8748004e209b776fc1b2916d.png) [@HPTower](https://bisq.community/u/HPTower)\
**Post date:** [February 4, 2020, 7:43am UTC](https://bisq.community/t/support-message-issue/8940/3 "2020-02-04T07:43:13Z")

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What is keybase?

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [February 5, 2020, 3:50pm UTC](https://bisq.community/t/support-message-issue/8940/4 "2020-02-05T15:50:02Z")

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It’s a [chat platform](http://keybase.io).