# Support ticket closed without input from both sides

**URL:** <https://bisq.community/t/support-ticket-closed-without-input-from-both-sides/2273>\
**Category:** Support\
**Created:** [June 15, 2017, 1:02am UTC](https://bisq.community/t/support-ticket-closed-without-input-from-both-sides/2273 "2017-06-15T01:02:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![etj20032](https://bisq.community/letter_avatar/etj20032/32/5_5575768a8748004e209b776fc1b2916d.png) [@etj20032](https://bisq.community/u/etj20032)\
**Post date:** [June 15, 2017, 1:02am UTC](https://bisq.community/t/support-ticket-closed-without-input-from-both-sides/2273/1 "2017-06-15T01:02:51Z")

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I just had a support ticket to end a trade initiated by the trading peer approved but suspect the reason they gave for not going through with the transfer is incorrect. Is there any way to reopen this ticket? I would prefer not to give further details in public at this time.

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**Author:** ![shrike](https://bisq.community/letter_avatar/shrike/32/5_5575768a8748004e209b776fc1b2916d.png) [@shrike](https://bisq.community/u/shrike)\
**Post date:** [June 15, 2017, 2:25am UTC](https://bisq.community/t/support-ticket-closed-without-input-from-both-sides/2273/2 "2017-06-15T02:25:10Z")

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feature request. a note should be able to be made by the other party before closing off comms. to avoid these threads 🙂  
maybe payout needs to be made anyway to minimise abuse/wait time by potential bad parties.  
something similar happened to me, but it was just a bug no trade/protocol issue, i would have thought getting a comment/point of view from the other party, but yeah, the wait time.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 15, 2017, 10:25am UTC](https://bisq.community/t/support-ticket-closed-without-input-from-both-sides/2273/3 "2017-06-15T10:25:02Z")

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You can PM me or send me an email (manfred at bitsquare dot io). mayeb a bug caused an issue that u did not see my chat messages. please send me the trade id and a screenshot of your dispute chat.