# Support Ticket has been open for over 1 month, no response and no funds back

**URL:** <https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077>\
**Category:** Support\
**Created:** [August 29, 2018, 2:11am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077 "2018-08-29T02:11:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![stufftech](https://bisq.community/letter_avatar/stufftech/32/5_5575768a8748004e209b776fc1b2916d.png) [@stufftech](https://bisq.community/u/stufftech)\
**Post date:** [August 29, 2018, 2:11am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077/1 "2018-08-29T02:11:14Z")

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Hello,

I had a transaction fail to broadcast the maker fee. I opened a ticket and awaited a response. Its been over a month, I’ve sent multiple messages to the support ticket but no response.

I am not sure I will ever see a response at this point. The first message shows Arrived, the followups show as saved in receivers mailbox.

Anyone know what next steps I can take? I’ve had .0655 BTC locked in this transaction for a while now.

Thanks!

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [August 29, 2018, 5:12am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077/2 "2018-08-29T05:12:46Z")

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Hello,  
Could you please tell us the onion address of your arbitrator.  
Thanks

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**Author:** ![stufftech](https://bisq.community/letter_avatar/stufftech/32/5_5575768a8748004e209b776fc1b2916d.png) [@stufftech](https://bisq.community/u/stufftech)\
**Post date:** [August 29, 2018, 5:44am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077/3 "2018-08-29T05:44:51Z")

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swfmgmb2aoyqxkte.onion:9999

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [August 29, 2018, 5:56am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077/4 "2018-08-29T05:56:45Z")

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ah, this is an old address, replaced by a new one since august 4th.  
I guess you’re still with Bisq version v0.7.1 (or older) ?  
I’ll see what to do in such case.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [August 29, 2018, 8:37am UTC](https://bisq.community/t/support-ticket-has-been-open-for-over-1-month-no-response-and-no-funds-back/6077/5 "2018-08-29T08:37:07Z")

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What is the trade id?