# Support-Ticket: hJpyws Doesn't answer

**URL:** <https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874>\
**Category:** Support\
**Created:** [December 17, 2017, 3:58pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874 "2017-12-17T15:58:50Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Xabitsquare](https://bisq.community/letter_avatar/xabitsquare/32/5_5575768a8748004e209b776fc1b2916d.png) [@Xabitsquare](https://bisq.community/u/Xabitsquare)\
**Post date:** [December 17, 2017, 3:58pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/1 "2017-12-17T15:58:50Z")

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Hello,  
The buyer transfered to less money and I opened on 15.12.2017 an support-ticket.  
But nobody answer on this ticket.  
The moderator is: 3b7cft5k4ae6a236.onion:9999

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [December 17, 2017, 4:06pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/2 "2017-12-17T16:06:08Z")

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Hi,

I am probably your arbitrator. I have not received this ticket. Please communicate with e. g. cbeams how to proceed.

keo

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**Author:** ![Xabitsquare](https://bisq.community/letter_avatar/xabitsquare/32/5_5575768a8748004e209b776fc1b2916d.png) [@Xabitsquare](https://bisq.community/u/Xabitsquare)\
**Post date:** [December 17, 2017, 4:12pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/3 "2017-12-17T16:12:27Z")

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> [@keo](#):
>
> e. g. cbeams

I don’t understand this.  
How we should communicate?

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [December 17, 2017, 4:39pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/4 "2017-12-17T16:39:11Z")

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He [@cbeams](https://bisq.community/u/cbeams) will likely see this thread and answer. He belongs to the Bisq team.  
Otherwise you can send him a PM and ask, but you should wait some time first. I don’t know how one can reopen a support ticket that never arrived to the arbitrator.  
Btw, I suppose hJpyws is the tradeID?

Keo

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**Author:** ![Xabitsquare](https://bisq.community/letter_avatar/xabitsquare/32/5_5575768a8748004e209b776fc1b2916d.png) [@Xabitsquare](https://bisq.community/u/Xabitsquare)\
**Post date:** [December 17, 2017, 7:50pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/5 "2017-12-17T19:50:57Z")

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OK, I will wait  
Yes its the trade ID

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [December 18, 2017, 4:38pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/6 "2017-12-18T16:38:14Z")

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By pressing cmd+o in the trade screen you can reopen the ticket and hopefully I will get it.

Keo

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**Author:** ![Xabitsquare](https://bisq.community/letter_avatar/xabitsquare/32/5_5575768a8748004e209b776fc1b2916d.png) [@Xabitsquare](https://bisq.community/u/Xabitsquare)\
**Post date:** [December 18, 2017, 4:41pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/7 "2017-12-18T16:41:13Z")

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Ok I try  
In 12 hours the time for this trade is over.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [December 18, 2017, 6:50pm UTC](https://bisq.community/t/support-ticket-hjpyws-doesnt-answer/3874/8 "2017-12-18T18:50:32Z")

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Don’t worry about the time, once the trade runs out a button for opening a dispute will appear and you will get the same results.