# Support ticket is open more as 5 days without solution **URL:** \ **Category:** Support\ **Created:** [March 26, 2021, 8:01pm UTC](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586 "2021-03-26T20:01:47Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Michalbb](https://bisq.community/letter_avatar/michalbb/32/6_22734026db12803ebb3e059622ac3534.png) [@Michalbb](https://bisq.community/u/Michalbb)\ **Post date:** [March 26, 2021, 8:01pm UTC](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586/1 "2021-03-26T20:01:49Z")
Hi .I have a support ticket open for 5 days and i have no solution. We made a deal but the seller had greyed out the button in step “confirm the payment” . Seller is helpful and also opened a ticket but to no avail. Please, what should I do now to get to the btc which I paid for?Thank you for help. ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [March 26, 2021, 11:51pm UTC](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586/2 "2021-03-26T23:51:19Z")
Hi thanks for the post. You should make sure your mediator is aware of any issues you r the seller are having and they will be able to help. They can facilitate a manual payout if needed: [Manual payout - Bisq Wiki](https://bisq.wiki/Manual_payout) ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [March 27, 2021, 11:33am UTC](https://bisq.community/t/support-ticket-is-open-more-as-5-days-without-solution/10586/3 "2021-03-27T11:33:47Z")
If for some reason mediator is not replying, you can contact the mediator at Keybase. [https://bisq.wiki/Finding\_your\_mediator](https://bisq.wiki/Finding_your_mediator)