# Support with privacy **URL:** \ **Category:** Support\ **Created:** [February 8, 2018, 8:59am UTC](https://bisq.community/t/support-with-privacy/4738 "2018-02-08T08:59:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![amuza](https://bisq.community/letter_avatar/amuza/32/5_5575768a8748004e209b776fc1b2916d.png) [@amuza](https://bisq.community/u/amuza)\ **Post date:** [February 8, 2018, 8:59am UTC](https://bisq.community/t/support-with-privacy/4738/1 "2018-02-08T08:59:58Z")
Hi, I have just tried to trade, but it failed, and my funds for the transaction disappeared. A window opened saying to open an issue on Github, but I did not take note of the address. I tried to open a case within Bisq, but as there was no open trade that was not possible. How can a user get support with privacy? Thank you ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 8, 2018, 3:20pm UTC](https://bisq.community/t/support-with-privacy/4738/2 "2018-02-08T15:20:23Z")
I guess you can send the a private message to @ManfredKarrer if you want to be very private. You can even use a PGP key. Manfred is quite busy though, if you want, you can send me a message in case there is something I can help you with. We can use PGP encrypted emails as well, if you want. ---
**Author:** ![amuza](https://bisq.community/letter_avatar/amuza/32/5_5575768a8748004e209b776fc1b2916d.png) [@amuza](https://bisq.community/u/amuza)\ **Post date:** [February 9, 2018, 8:15am UTC](https://bisq.community/t/support-with-privacy/4738/3 "2018-02-09T08:15:39Z")
Thank you for your answer alexej996. If needed, I will privately ask for email addresses and public keys. It would be nice if Bisq community used something like Bitmessage [0] too. Cheers, amuza BM-2cUsCCqmCMUqbozY1L16zWTgHnAEnb6mbz [0] [https://bitmessage.org/](https://bitmessage.org/)