# Taken out of support, but is still in the portvolio **URL:** \ **Category:** Support\ **Created:** [April 21, 2019, 1:18pm UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466 "2019-04-21T13:18:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\ **Post date:** [April 21, 2019, 1:18pm UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/1 "2019-04-21T13:18:32Z")
Z6ghiti3 is taken out of support, but is still in the portfolio. v0.9.8 ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 21, 2019, 10:01pm UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/2 "2019-04-21T22:01:10Z")
> [@\[Resolved\] Arbitrator is NON-responsive for 25 days!](https://bisq.community/t/resolved-arbitrator-is-non-responsive-for-25-days/7334/10): > > If you still have the trade under pending trades and if you don’t have any other trades open you can delete the PendingTrades db file in the db folder inside the data directory. At Account/Backup you can open the data directory. Make a backup first and shut down Bisq when deleting the file. I hope this is helpful if you are referring to the same issue. ---
**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\ **Post date:** [April 22, 2019, 7:15am UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/3 "2019-04-22T07:15:36Z")
Many thanks for the help. Will locked BTC be released (sell order)? Or I am waiting 25 days? Best regards ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 22, 2019, 11:57am UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/4 "2019-04-22T11:57:36Z")
If BTC is still locked up in the multisig then you shouldn’t do this. You should use a block explorer to be sure where your BTC are right now. If they are in your wallet, then it is safe to delete PendingTrades file (if you have no other open trades as well). If not, we probably need to get in contact with your arbitrator here. PS: No, don’t pay attention to those mentions of 25 days. They are specific to that case only. ---
**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\ **Post date:** [April 22, 2019, 2:29pm UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/5 "2019-04-22T14:29:24Z")
Locked money in bisq: [https://blockstream.info/nojs/address/3CZcgYpqp7kHJ2DmZCzQ5N9QYwiknD6n5h](https://blockstream.info/nojs/address/3CZcgYpqp7kHJ2DmZCzQ5N9QYwiknD6n5h) Trade-ID: Z6ghiti3-03ea6cd7-b15d-49a7-a649-0db32c6356b5-098 mediator: s6yrrpezc3zp6biy.onion:9999 ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 23, 2019, 10:50am UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/6 "2019-04-23T10:50:13Z")
Yeah, they are not locked anymore as you can see. They left that multisig address successfully. You can try simply removing the above mentioned file if you have no other open trades/offers. If you have any BTC that appear to be locked, try using cmd+e to withdraw all your funds from Bisq. ---
**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\ **Post date:** [April 23, 2019, 6:09pm UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/7 "2019-04-23T18:09:44Z")
Many Thanks! Will I test it then when everything is finished. ---
**Author:** ![i-forest](https://bisq.community/letter_avatar/i-forest/32/5_5575768a8748004e209b776fc1b2916d.png) [@i-forest](https://bisq.community/u/i-forest)\ **Post date:** [April 27, 2019, 7:01am UTC](https://bisq.community/t/taken-out-of-support-but-is-still-in-the-portvolio/7466/8 "2019-04-27T07:01:22Z")
I did it and everything looks good.