# Techical issues stopping post trade process **URL:** \ **Category:** Support\ **Created:** [November 2, 2018, 10:12pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532 "2018-11-02T22:12:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Tgreenberg1](https://bisq.community/letter_avatar/tgreenberg1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Post date:** [November 2, 2018, 10:12pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/1 "2018-11-02T22:12:01Z")
Hi Support its seems that because my internet service has been degraded, I cannot complete a trade. no matter how long I wait to try to click on “Payment Started”, BISQ tells me that I am not fully connected. Even when I hit Alt-o, I get the same error, I need to hit “Payment Started” As I have already paid the seller. I have about two days left. I seem to be have some issues lately and my ISP will resolving this issue soon. Trade ID KLHFMJLT-fcdbb7ea-2b1e-47da-9a8e-6487f90ddf62-080 Arbitrator: 3b7cft5k4ae6a236.onion:9999 Please let me know if you need any more information. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 2, 2018, 10:18pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/2 "2018-11-02T22:18:21Z")
In case you don’t get to a good Internet connection in those 2 days, we can let your arbitrator know that you will not be able to respond. For future reference, your arbitrator is keo. ---
**Author:** ![Tgreenberg1](https://bisq.community/letter_avatar/tgreenberg1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Post date:** [November 4, 2018, 2:26am UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/3 "2018-11-04T02:26:11Z")
Hello Support, it is extremely unlikely the issue will be resolved in time. Just spoke to my ISP and they advise that although a tech has been assigned, they have a shortage of techs due to other emergencies that have occurred. I would appreciate if you could contact keo. Fyi, how is knowing the name of the arbitrator helpful for me? Thanks ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [November 4, 2018, 6:58am UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/4 "2018-11-04T06:58:21Z")
@keo is away for the week-end and will only be available from monday. He reads regularly the forum and will certainly be aware of your case. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 4, 2018, 10:28am UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/5 "2018-11-04T10:28:04Z")
You can just send him a PM here. As Homrad says, it will take some time for him to respond anyway, so best we can do is wait anyway for the trade to expire. ---
**Author:** ![Tgreenberg1](https://bisq.community/letter_avatar/tgreenberg1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tgreenberg1](https://bisq.community/u/Tgreenberg1)\ **Post date:** [November 4, 2018, 10:26pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/6 "2018-11-04T22:26:12Z")
So A tech has been around and resolved the issue, I have 2 hrs left. Only thing now is that the “Payment Started” button is greyed out, I cannot select it. I am now able to hit alt-o and create a support ticket. I will write down the issue in there. Thanks for all the help. ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [November 5, 2018, 9:53pm UTC](https://bisq.community/t/techical-issues-stopping-post-trade-process/6532/7 "2018-11-05T21:53:36Z")
I closed the dispute now. I had technical problems for quite a few days making it impossible to arbitrate, but they are resolved now.